White-Glove Client Success Manager

NCM Associates; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

NCM Associates is seeking an Account Manager to oversee day-to-day relationship management and client engagement in Kansas City, MO. You will act as a trusted advisor, delivering white-glove service and helping clients realize value from our products and services.

The role focuses on onboarding, ongoing adoption, and feedback collection, coordinating with cross-functional teams to resolve client needs and ensure a premium client journey.

Qualifications

• 2–4 years of customer-facing or account management experience.
• Excellent interpersonal and communication skills.
• Proactive problem-solver with strong organizational abilities.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Ability to multitask and manage several accounts simultaneously.

Responsibilities

• Serve as main point of contact for clients and trusted advisor.
• Provide premium, white-glove service in every interaction.
• Support onboarding and engagement by clarifying value of products and services.
• Manage expectations during onboarding and transitions.
• Address concerns around implementation, cost, and usability.
• Identify client champions and enable adoption.
• Gather client feedback for product and service improvements.
• Coordinate with cross-functional teams to resolve client needs.

Skills

Interpersonal skills

Communication skills

CRM systems

Multitasking

Organizational skills

Problem solving

Tools

Salesforce

HubSpot

Job description

NCM Associates is seeking an Account Manager to oversee day-to-day relationship management and client engagement in Kansas City, MO. You will act as a trusted advisor, delivering white-glove service and helping clients realize value from our products and services.

The role focuses on onboarding, ongoing adoption, and feedback collection, coordinating with cross-functional teams to resolve client needs and ensure a premium client journey.