White-Glove Internet Support & Relations Specialist

Provalus; Tahlequah (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Provalus is seeking a customer-focused professional to deliver white-glove support for property managers and residents. You will manage internet service issues, troubleshoot connectivity, and coordinate with technical teams to ensure timely resolutions.

The role emphasizes building trusted relationships, clear communication, and high-quality case documentation in a fast-paced onsite environment. Strong problem-solving and empathy are essential for success.

Qualifications

• 1 to 3 years in customer service, technical support, telecommunications, account management, or related field.
• Strong relationship-building skills with customers and property managers.
• Excellent verbal and written communication skills.
• Experience troubleshooting connectivity, network, or technology-related issues.
• Proven ability to manage multiple tasks and priorities with attention to detail.
• Strong problem-solving and analytical thinking abilities.
• Ability to de-escalate customer concerns and maintain professionalism.
• Experience using CRM, ticketing, or case management systems.
• Strong organizational and time-management skills.

Responsibilities

• Deliver a white-glove customer service experience through professional, responsive, and personalized support.
• Develop and maintain strong relationships with property managers, serving as a trusted resource for service-related needs and inquiries.
• Handle inbound and outbound customer communications regarding internet service issues, account concerns, and service requests.
• Troubleshoot internet connectivity, equipment, and service-related issues while coordinating with technical support teams when necessary.
• Create, manage, and follow up on support cases to ensure timely resolution and customer satisfaction.
• Communicate case updates, resolution timelines, and service information to customers and property management partners.
• Investigate service concerns, identify root causes, and coordinate appropriate solutions.
• Collaborate with internal departments to resolve issues efficiently and effectively.
• Monitor open cases and ensure all actions are documented accurately within CRM and ticketing systems.
• Maintain detailed records of customer interactions, troubleshooting activities, and case outcomes and maintain knowledge of company policies, systems, and support procedures.
• Consistently demonstrate empathy, professionalism, and customer-first decision-making in all interactions.

Skills

Customer service

Technical support

Telecommunications

Account management

Relationship building

Verbal communication

Written communication

CRM systems

Problem-solving

Time management

Tools

CRM software

Ticketing systems

Job description

Provalus is seeking a customer-focused professional to deliver white-glove support for property managers and residents. You will manage internet service issues, troubleshoot connectivity, and coordinate with technical teams to ensure timely resolutions.

The role emphasizes building trusted relationships, clear communication, and high-quality case documentation in a fast-paced onsite environment. Strong problem-solving and empathy are essential for success.