White-Glove Fulfillment Specialist – Farm & E‑commerce

SingleThread; Healdsburg, Northern (CA, KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

Paid Time Off

Employee Assistance Program

Employee Dining and Wine Discounts

Daily Family Meal

Educational Opportunities

Advancement within Vertice portfolio

Job summary

SingleThread in Healdsburg, CA is seeking a Fulfillment Specialist to accurately prepare farm store, restaurant, online, and gift orders. You will manage inventory, procure packaging, pick, pack, and ship orders with white-glove care, ensuring quality and presentation align with our hospitality standards.

You will coordinate with Farm, Retail, Culinary, Marketing, and other teams to ensure availability, seasonal offerings, launches, and special projects are executed flawlessly, while maintaining

Qualifications

• Prior experience in order fulfillment, inventory management, warehouse operations, shipping/receiving, retail, e-commerce, or a related operational role.
• Experience ordering and managing inventory and supplies.
• Strong attention to detail and a demonstrated commitment to quality and presentation.
• Exceptional organizational skills and the ability to maintain accurate inventory and fulfillment records.
• Comfortable working with perishable food products and following food-safety and cold-chain best practices.
• Basic computer proficiency and ability to learn order management, inventory, shipping, and related systems.
• Ability to communicate effectively and work collaboratively with teams and individuals at all levels of the organization.
• Reliable, proactive, resourceful, and able to anticipate operational needs before they become issues.
• Ability to manage multiple orders, deadlines, inventory needs, and cross-functional priorities in a fast-paced environment.
• Strong sense of hospitality and pride in delivering an exceptional customer experience.
• Experience with Shopify order fulfillment is a plus.

Responsibilities

• Pick, pack, and prepare Farm Store, online, and gift orders accurately and within required timeframes.
• Provide white-glove care in the packing and shipping of all products, ensuring each order is presented with exceptional attention to detail and reflects SingleThread's standards for quality and hospitality.
• Inspect all products before packing to ensure they meet SingleThread's quality, freshness, and presentation standards.
• Select appropriate packaging materials and packing methods based on product type, seasonality, fragility, and shipping requirements.
• Follow proper food-safety and cold-chain handling procedures when packing perishable farm products, ensuring freshness and quality upon arrival.
• Print shipping labels, coordinate carrier pickups, and track outbound shipments to proactively resolve delays, damages, or delivery issues.
• Ensure all packing slips, gift notes, inserts, and other order materials are accurate and appropriately included.

Skills

Attention to detail

Organizational skills

Communication

Hospitality

Team collaboration

Customer service

Tools

Shopify

Job description

SingleThread in Healdsburg, CA is seeking a Fulfillment Specialist to accurately prepare farm store, restaurant, online, and gift orders. You will manage inventory, procure packaging, pick, pack, and ship orders with white-glove care, ensuring quality and presentation align with our hospitality standards.

You will coordinate with Farm, Retail, Culinary, Marketing, and other teams to ensure availability, seasonal offerings, launches, and special projects are executed flawlessly, while maintaining