In-Store Shopper & Order Fulfillment Specialist

Whole Foods Market; Petaluma (CA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Team Member perks

Job summary

Whole Foods Market in Petaluma, CA is seeking an In-Store Shopper to prepare customer orders for delivery and pickup, supporting the Customer Service & E-Commerce teams. You will shop the store for everyday goods while maintaining schedule flexibility, including weekends and holidays.

The role emphasizes accuracy, product knowledge, and exceptional customer service as you process online orders and assist customers in-store.

Qualifications

• Strong customer service, hospitality and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high demand / peak hours.
• Willingness and ability to cross-train to support other teams and tasks.
• Adaptability to learn new technology-driven solutions.
• Thrive in a fast-paced retail environment.
• Clear communication and team collaboration skills.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices.
• Ensure product and order accuracy through meticulous verification and quality control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with government regulations such as age verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively and courteously.
• Attend all meetings assigned by Leadership, including daily huddles.
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including but not limited to safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Skills

Customer service

Communication

Problem solving

Multitasking

Flexibility

Team collaboration

Attention to detail

Education

High school diploma or equivalent preferred

No prior retail experience required

Tools

Handheld devices

POS / scanning equipment

Job description

Whole Foods Market in Petaluma, CA is seeking an In-Store Shopper to prepare customer orders for delivery and pickup, supporting the Customer Service & E-Commerce teams. You will shop the store for everyday goods while maintaining schedule flexibility, including weekends and holidays.

The role emphasizes accuracy, product knowledge, and exceptional customer service as you process online orders and assist customers in-store.