White-Glove Customer Tech Support Specialist

Orion180 Insurance Co.; Draper (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid holidays

PTO

Job summary

Orion180 Insurance Co. seeks a Customer Experience Technical Representative to support PryzmIQ and AWTOS platforms, guiding customers through setup, troubleshooting, and inspection data review. This on-site role is based in Draper, Utah, within a fast-paced team that delivers white-glove service.

As part of a dynamic team, you will guide customers, troubleshoot issues, review property inspection data, and ensure accurate, compliant communications while delivering exceptional service.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.

Responsibilities

• Conduct digital quality assurance for inspections and document anomalies.
• Guide customers through product setup, troubleshoot technical issues, and review inspection data.
• Provide proactive customer engagement to drive product adoption and satisfaction.
• Document calls, findings, and resolutions to support product improvement.

Skills

Communication

Problem solving

Multitasking

Attention to detail

Technical aptitude

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Orion180 Insurance Co. seeks a Customer Experience Technical Representative to support PryzmIQ and AWTOS platforms, guiding customers through setup, troubleshooting, and inspection data review. This on-site role is based in Draper, Utah, within a fast-paced team that delivers white-glove service.

As part of a dynamic team, you will guide customers, troubleshoot issues, review property inspection data, and ensure accurate, compliant communications while delivering exceptional service.