Insurance Customer Service Team Lead — Onsite & Mentorship

Orion180 Insurance Services, LLC; Draper (UT); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Dynamic environment

Competitive pay

Career growth

Benefits package

Job summary

Orion180 Insurance Services, LLC is seeking a Customer Service Team Lead to manage daily team operations, coach members, and monitor performance metrics to ensure top-tier service. You will work directly with customers and mentor staff, upholding Orion180’s dedication to innovation, empathy and world-class support.

The role is on-site in Draper, UT, with opportunities to improve processes, training, and customer experience across channels.

Qualifications

• High school diploma or GED required; must be at least 18 years old.
• Minimum of 2 years in customer service; supervisory or team lead experience preferred.
• Customer Service Representative (4-40) license preferred or ability to obtain within 30 days.
• Excellent communication, coaching, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Familiarity with Excel and other Microsoft Office tools; experience with CRM systems.

Responsibilities

• Supervise, mentor, and support a team of Customer Service Representatives.
• Monitor daily performance, provide real-time feedback, and conduct regular 1:1 meetings.
• Assist with onboarding and training new team members and act as escalation point for complex issues.
• Foster a high-performance, service-oriented team culture aligned with Orion180’s values.
• Promote professionalism, collaboration and accountability within the team.
• Lead by example with hands-on customer service tasks and gold-standard communications.
• Provide expert assistance to residential policyholders, agents, and producers with empathy.

Skills

Customer service

Team leadership

Coaching

Communication

Problem solving

Multitasking

CRM software

Excel

Education

High school diploma

Tools

Excel

Microsoft Office

CRM systems

Job description

Orion180 Insurance Services, LLC is seeking a Customer Service Team Lead to manage daily team operations, coach members, and monitor performance metrics to ensure top-tier service. You will work directly with customers and mentor staff, upholding Orion180’s dedication to innovation, empathy and world-class support.

The role is on-site in Draper, UT, with opportunities to improve processes, training, and customer experience across channels.