White-Glove Customer Success Specialist (Hybrid)

Realtor.com; Scottsdale (AZ); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Disability Insurance

Life Insurance

401(k) Match

Tuition Reimbursement

Paid Holidays

Paid PTO

Volunteer Time Off

Snacks in Office

Job summary

Realtor.com in Scottsdale, AZ seeks a Customer Success Specialist. This hybrid role combines customer service and sales, with a 4-day office expectation.

The position requires handling high-volume calls, emails and texts, building premium client relationships, and guiding home buyers/sellers through early stages of decisions. You’ll start at $22/hour with commission, targeting around $65,000 total annual pay, depending on performance.

Qualifications

• 2+ years in a phone-based call center or high-volume, metrics-driven role.
• Experience in real estate, mortgage, insurance, or SaaS onboarding preferred.
• Strong verbal communication and objection-handling skills.
• Resilience in high-volume environments with a competitive drive.
• Tech-savvy with multiple systems and CRM familiarity.

Responsibilities

• Represent the company professionally across inbound/outbound calls, email and text.
• Make 300+ outbound/inbound warm dials daily to identify client needs.
• Discover goals, budget, timeline and financing to connect with pros.
• Collaborate in a team while functioning independently.
• Address client needs through problem-solving and effective questioning.
• Link consumers with real estate professionals to drive business.
• Schedule shifts with some late-evening or weekend hours.
• Read and speak fluent English; Spanish bonus but not essential.

Skills

Call center experience

High-volume environment

Verbal communication

Empathy and customer care

Time management

Team collaboration

Spanish (bonus)

Tools

CRM

Softphone

Dynamic scripting tools

Job description

Realtor.com in Scottsdale, AZ seeks a Customer Success Specialist. This hybrid role combines customer service and sales, with a 4-day office expectation.

The position requires handling high-volume calls, emails and texts, building premium client relationships, and guiding home buyers/sellers through early stages of decisions. You’ll start at $22/hour with commission, targeting around $65,000 total annual pay, depending on performance.