Consumer Success Coordinator at Realtor.com

News Corp; United States; Hybrid; USD 44,000 - 56,000; Full time

Benefits offered by this job

401(k) plan with company match

Health, dental, vision benefits

Paid holidays & flexible time off

Tuition reimbursement

Job summary

Realtor.com, part of News Corp, seeks a Consumer Success Coordinator in Scottsdale, AZ, a hybrid/in-office role three days per week. You will identify client needs, align services with client goals, and manage communications via phone, email, and SMS to drive results.

You will own the sales cycle from vetting to closing, using our CRM to track inbound and outbound activity, and report on performance with an eye toward continuous improvement. This is a fast-paced, growth-focused team.

Qualifications

• 2+ years in a phone-based customer service role or equivalent.

Responsibilities

• Make outbound calls to identify client needs and provide solutions.
• Respond to client objectives via phone, email, and SMS.
• Own the full sales cycle from vetting to closing a deal.
• Utilize the in-house CRM and manage the pipeline of inbound clients.
• Track goals and performance, and suggest process improvements.

Skills

Phone-based customer service

Strong communication

Negotiation

Sales

Real estate interest

Time management

Team player

Adaptability

Tools

CRM system

Job description

Consumer Success Coordinator

Location: Scottsdale, AZ (Hybrid/In-Office 3 days per week)

Overview

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Top Reasons to Apply

• Great Pay & Benefits; $21.50/hour + commission, earning potential $56,200/year, with top-tier benefits.
• Career Growth; Tackle new challenges and advance in an innovative real estate tech company.
• Fun, Dynamic Team; Join a high-energy team, enjoy flexible hours, and make a real impact.

What You’ll Do

• Make outbound calls to identify client’s needs and respond with superior service and resolution.
• Understand client’s objectives and challenges and align our services to accomplish their goals via phone, email, and SMS communication.
• Own the full sales cycle from client vetting to confirm a deal.
• Utilize our in-house CRM System and work the pipeline of inbound clients.
• Track goals, metrics, and performance of the process and regularly provide feedback and make suggestions for improvement.

What You’ll Bring

• 2+ years’ experience in a phone-based customer service role or equivalent experience.
• Excellent written and verbal communication skills – no fear of the phone.
• Commitment to a high standard of integrity and working in a team environment.
• When faced with new challenges or tough conversations, failure simply isn’t an option.
• Desire to grow your career and tackle new challenges.
• Ability to succinctly explain products, answer questions, provide solutions, and negotiate the best deal to maximize profitability.
• A genuine interest/background in the real estate industry and excited to be part of something that’s going to change the real estate space.
• Self‑motivated with a desire to work in a dynamic and fast‑paced environment.
• Demonstrate the ability to use strategic selling skills.
• Organized, independent, resourceful and diligent.
• Excellent listener, assertive, persistent, and persuasive.
• Scheduling flexibility is required as some shifts require holidays, late evening, or weekend hours.

How We Work

We balance creativity and innovation on a foundation of in‑person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

How We Reward You

• Working with a highly‑motivated team with a proven track record of success that also has a lot of FUN!
• A competitive work environment with great culture, rewards, recognition, and fun events.
• Inclusive and competitive medical, Rx, dental, and vision coverage.
• Family‑forming benefits.
• 13 paid holidays & flexible time off.
• 8 hours of paid volunteer time off.
• Immediate eligibility for a 401(k) plan with a 3.5% company match.
• Tuition reimbursement program for degreed and non‑degreed programs.
• 1:1 personalized financial planning sessions.
• Student debt retirement savings match program.
• Free snacks and refreshments in each office location.

Working Conditions

Hours may vary as we are open from 9am EST through 9pm EST. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion.