White-Glove Client Success Manager

NCM Associates; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading consulting firm is seeking an Account Manager in Kansas City, MO, responsible for managing client relationships and ensuring outstanding service. The role requires 2–4 years of experience in account management, excellent interpersonal and communication skills, as well as the ability to multi-task and solve problems proactively. Familiarity with CRM systems is essential. This full-time position offers a chance to drive client adoption and feedback while collaborating with cross-functional teams.

Qualifications

• 2–4 years of experience in a customer-facing or account management role.
• Excellent interpersonal and communication skills.
• Proactive problem-solver with strong organizational abilities.
• Familiarity with CRM systems.
• Ability to multitask and manage several accounts simultaneously.

Responsibilities

• Serve as the main point of contact for clients, acting as a trusted advisor.
• Provide a 'white glove service' experience to clients.
• Support onboarding and engagement efforts by helping clients understand product value.
• Proactively manage client expectations during onboarding and transitions.
• Address concerns around implementation and usability.
• Identify and build relationships with client 'champions'.
• Continuously gather client feedback for improvement.
• Coordinate with cross-functional teams for client needs.

Skills

Interpersonal skills

Communication skills

Problem-solving

Organizational abilities

Multitasking

Tools

Salesforce

HubSpot

Job description

A leading consulting firm is seeking an Account Manager in Kansas City, MO, responsible for managing client relationships and ensuring outstanding service. The role requires 2–4 years of experience in account management, excellent interpersonal and communication skills, as well as the ability to multi-task and solve problems proactively. Familiarity with CRM systems is essential. This full-time position offers a chance to drive client adoption and feedback while collaborating with cross-functional teams.