Account Manager

NCM Associates; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading consulting firm is seeking an Account Manager in Kansas City, MO, responsible for managing client relationships and ensuring outstanding service. The role requires 2–4 years of experience in account management, excellent interpersonal and communication skills, as well as the ability to multi-task and solve problems proactively. Familiarity with CRM systems is essential. This full-time position offers a chance to drive client adoption and feedback while collaborating with cross-functional teams.

Qualifications

• 2–4 years of experience in a customer-facing or account management role.
• Excellent interpersonal and communication skills.
• Proactive problem-solver with strong organizational abilities.
• Familiarity with CRM systems.
• Ability to multitask and manage several accounts simultaneously.

Responsibilities

• Serve as the main point of contact for clients, acting as a trusted advisor.
• Provide a 'white glove service' experience to clients.
• Support onboarding and engagement efforts by helping clients understand product value.
• Proactively manage client expectations during onboarding and transitions.
• Address concerns around implementation and usability.
• Identify and build relationships with client 'champions'.
• Continuously gather client feedback for improvement.
• Coordinate with cross-functional teams for client needs.

Skills

Interpersonal skills

Communication skills

Problem-solving

Organizational abilities

Multitasking

Tools

Salesforce

HubSpot

Job description

Join to apply for the Account Manager role at NCM Associates.

The Account Manager is responsible for day‑to‑day relationship management and client engagement. This role ensures clients receive outstanding service throughout their journey with NCM Associates and helps drive adoption, value realization, and feedback collection to support continuous improvement.

Duties and Responsibilities

• Serve as the main point of contact for clients, acting as a trusted advisor and representative of NCM Associates.
• Provide a “white glove service” experience to clients, ensuring that every interaction reflects the premium service standards.
• Support onboarding and engagement efforts by helping clients clearly understand the unique value of the products and services.
• Proactively manage client expectations, especially during onboarding and transitional phases, ensuring clients feel informed, supported, and confident.
• Address concerns around implementation, cost, and usability, providing reassurance and creative solutions.
• Identify and build relationships with client “champions”, equipping them with the tools and insights to successfully drive internal adoption.
• Continuously gather client feedback, documenting insights that can be funneled to product and service teams for ongoing improvement.
• Coordinate with cross‑functional teams to ensure the timely and effective resolution of client needs.

Qualifications

• 2–4 years of experience in a customer‑facing or account management role.
• Excellent interpersonal and communication skills.
• Proactive problem‑solver with strong organizational abilities.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot).
• Ability to multitask and manage several accounts simultaneously.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

Associate

Employment type

Full‑time

Job function

Consulting

Industries

Motor Vehicle Manufacturing

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