White-Glove Client Experience Lead

unburdn

Denver, Northern (CO, KY)

Hybrid

USD 48,000 - 64,000

Full time

14 days+

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Job summary

Unburdn AI is a fast-growing AI transformation firm in Denver seeking a Client Experience Coordinator. You will own the operational backbone of every client engagement and ensure our delivery team walks into sessions prepared and clients feel taken care of at every touchpoint.

This white-glove role requires exceptional organization, proactive communication, and genuine ownership of details. You will lead onboarding, coordinate sessions across the engagement lifecycle, prep client briefs, manage

Qualifications

2–5 years in a coordinator, EA, client services, or operations role.
Exceptional written communication — your emails don't need editing.
Obsessive attention to detail and a bias toward closing the loop without being asked.
Strong calendar management across multiple stakeholders and time zones.
Familiarity with Notion, Slack, Google Calendar, and Zoom.

Responsibilities

Own the onboarding process from contract signature through the first session, including kickoff emails, scheduling, portal access, and Notion setup.
Manage scheduling across the full engagement lifecycle: onboarding calls, workshops, vision sessions, reinforcement sessions, and roadmap reviews.
Handle all logistics end-to-end — calendar invites, Zoom links, logistics confirmation emails, and travel details for in-person sessions.
Produce a client brief before every session so the delivery team walks in fully prepared and aligned.
Draft recap emails and Slack updates after sessions; keep Notion pages current and track invoicing milestones.