White-Glove Client Experience Lead

Unburdnai; Denver (CO); On-site; USD 52,000 - 76,000; Full time

Job summary

Unburdn AI is seeking a Client Experience Coordinator to own the operational backbone of every engagement. You’ll ensure onboarding, schedule across sessions, prepare client briefs, and keep Notion and Slack synchronized so the delivery team stays prepared.

This role rewards exceptional organization and proactive communication, with a focus on closing the loop across multiple stakeholders and time zones, while maintaining high client satisfaction in a fast-growing AI consulting environment.

Qualifications

• 2–5 years in a coordinator, EA, client services, or operations role.
• Exceptional written communication — your emails don't need editing.
• Obsessive attention to detail and a bias toward closing the loop without being asked.
• Strong calendar management across multiple stakeholders and time zones.
• Comfortable in Notion, Slack, Google Calendar, and Zoom.
• High EQ — our clients are sophisticated and they notice tone.
• Proactive, Type A operating style — you flag problems before they become fires.
• Familiarity with AI tools and experience in a consulting or agency environment are a plus. Curiosity about AI is a must.

Responsibilities

• Own the onboarding process from contract signature through the first session — kickoff emails, scheduling, portal access, and Notion setup.
• Manage scheduling across the full engagement lifecycle: onboarding calls, workshops, vision sessions, reinforcement sessions, and roadmap reviews.
• Handle all logistics end-to-end — calendar invites, Zoom links, logistics confirmation emails, and travel details for in-person sessions.
• Produce a client brief before every session so the delivery team walks in fully prepared — who's in the room, what's been discussed, what matters to this client, and what's next.
• Send pre-session emails to clients (what to expect, how to prepare, logistics) and distribute pre-workshop surveys with enough lead time for the team to use the results.
• Maintain Notion as the operational source of truth for every active engagement — session records, action items, invoices, and client context all live here and stay current.
• Bridge Notion and Slack: the rest of the team works in Slack, and you make sure what matters gets captured, organized, and accessible in Notion.
• Draft recap emails and Slack channel updates after each session; update client Notion pages with next steps and open items.
• Track invoicing milestones and coordinate with ops to make sure billing stays on schedule.

Skills

Calendar management

Written communication

Attention to detail

Emotional intelligence

Proactive problem solving

Tools

Notion

Slack

Google Calendar

Zoom

Job description

Unburdn AI is seeking a Client Experience Coordinator to own the operational backbone of every engagement. You’ll ensure onboarding, schedule across sessions, prepare client briefs, and keep Notion and Slack synchronized so the delivery team stays prepared.

This role rewards exceptional organization and proactive communication, with a focus on closing the loop across multiple stakeholders and time zones, while maintaining high client satisfaction in a fast-growing AI consulting environment.