WH Field Service Associate & Driver

Alloy Fasteners, Inc; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Alloy Fasteners is seeking a dependable Field Service Associate / Warehouse Associate & Driver to support VMI programs, warehouse operations, and customer deliveries. This role blends field service, inventory management, driving, and warehouse duties to ensure customers receive products on time.

You will visit customer facilities, maintain accurate inventory, document visits in the CRM, and collaborate with account managers and warehouse teams to improve service levels and safety.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with a clean driving record.
• Experience in warehouse, inventory management, or VMI preferred.
• Strong organizational and time management skills.
• Ability to lift up to 50 pounds and perform physical warehouse tasks.

Responsibilities

• Service and maintain VMI locations at customer facilities.
• Monitor inventory levels and replenish stock to prevent shortages.
• Prepare customer orders for shipment and delivery.
• Document customer visits and follow up in the CRM system.
• Collaborate with Account Managers and warehouse teams to resolve issues and improve service.

Skills

Customer service

Communication

Time management

Problem solving

Physical ability (lift 50 lbs)

Education

High school diploma or equivalent

Tools

CRM software

Inventory systems

Job description

Field Service Associate / Warehouse Associate & Driver

Join the Alloy Fasteners Team

Alloy Fasteners is seeking a dependable, customer-focused Field Service Associate / Warehouse Associate & Driver to support our Vendor Managed Inventory (VMI) programs, warehouse operations, and customer delivery needs. This role is ideal for an individual who takes pride in their work, values strong customer relationships, and enjoys a combination of field service, inventory management, driving, and warehouse responsibilities.

As a regular presence within our customers' facilities, you will represent Alloy Fasteners' commitment to quality, professionalism, and exceptional service. You will play a key role in ensuring customers receive the products and support they need while maintaining the highest standards of inventory accuracy, organization, and customer satisfaction.

Key Responsibilities

Customer Service & VMI Management

• Service and maintain Alloy Fasteners VMI locations at customer facilities.
• Monitor inventory levels and replenish stock to prevent shortages and production disruptions.
• Ensure VMI stations are clean, organized, professional, and reflective of Alloy's commitment to excellence.
• Identify inventory discrepancies, usage trends, and potential issues and communicate them promptly.
• Build positive working relationships with customer contacts and provide exceptional service during each visit.
• Represent Alloy Fasteners professionally and courteously at all customer locations.

Account Support & Communication

• Document customer visits, conversations, concerns, requests, and follow-up activities in the company's CRM system.
• Communicate customer feedback, concerns, inventory trends, and opportunities to Account Managers and internal teams.
• Remain alert to opportunities for additional products, services, or process improvements and communicate observations appropriately.
• Collaborate with Account Managers, warehouse personnel, administration, and leadership to resolve customer issues and improve service levels.

Driving & Delivery

• Safely operate company vehicles to deliver products to customers.
• Ensure timely and accurate deliveries.
• Maintain delivery documentation and customer receipts.
• Follow all company safety policies and transportation regulations.
• Conduct routine vehicle inspections and report maintenance needs.

Warehouse Operations

• Receive, stock, organize, and pick inventory accurately.
• Prepare customer orders for shipment and delivery.
• Assist with cycle counts and inventory management initiatives.
• Safely operate warehouse equipment as required.
• Maintain a clean, organized, and safe warehouse environment.
• Support additional warehouse and operational activities as needed.

Continuous Improvement

• Identify opportunities to improve inventory management, warehouse efficiency, VMI organization, and customer service processes.
• Contribute ideas that enhance customer satisfaction and operational performance.
• Take ownership of assigned responsibilities and actively participate in process improvement efforts.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with a clean driving record.
• Previous warehouse, inventory management, delivery driving, customer service, or VMI experience preferred.
• Strong organizational and time management skills.
• Effective verbal and written communication skills.
• Basic computer proficiency, including the ability to use CRM and inventory systems.
• Ability to work independently while maintaining strong communication with the team.
• Detail-oriented with strong problem-solving abilities.
• Ability to lift up to 50 pounds and perform physical warehouse and inventory-related tasks.

What We Are Looking For

The Successful Candidate Will Be

• Professional, dependable, and customer-focused.
• Self-motivated and capable of working independently.
• Organized, detail-oriented, and accountable.
• A positive representative of the Alloy Fasteners brand.
• Observant and proactive in identifying issues and opportunities.
• Committed to maintaining high standards of service, inventory accuracy, and workplace safety.

Why Alloy Fasteners?

At Alloy Fasteners, our people are trusted to make a difference every day. We value teamwork, accountability, innovation, and customer service excellence. If you take pride in your work and enjoy building strong customer relationships while contributing to operational success, we would like to hear from you.

Equal Opportunity Employer

Alloy Fasteners values diversity and is committed to creating an inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic.