WFM Systems & Analytics Specialist

Uline Inc.; Kenosha, Northern (WI, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Uline Inc. in Kenosha, Wisconsin is seeking a Workforce Management Systems Specialist to support NICE WFM and related data platforms. You will analyze operational data, build dashboards, and translate insights into actionable recommendations for leadership.

You will collaborate across IT and business partners to troubleshoot issues, implement enhancements, and maintain documentation for data flows and processes. This role emphasizes data-driven decision making.

Qualifications

• Experience troubleshooting NICE WFM issues and implementing fixes.
• Proficiency with SQL, Excel, and Power BI for reporting.
• Ability to train WFM users and document processes.

Responsibilities

• Troubleshoot NICE WFM issues with IT, partners, and vendors.
• Identify system enhancements with the WFM team and train users.
• Audit WFM data and recommend productivity improvements to leadership.
• Manage projects for holiday builds, PTO requests, and upgrades.
• Create dashboards and reports using NICE WFM, Excel, SQL, and Power BI.

Skills

NICE WFM

SQL

Power BI

Excel

Data analysis

Project management

Training delivery

Tools

NICE WFM System

Power BI

Excel

SQL

Job description

Uline Inc. in Kenosha, Wisconsin is seeking a Workforce Management Systems Specialist to support NICE WFM and related data platforms. You will analyze operational data, build dashboards, and translate insights into actionable recommendations for leadership.

You will collaborate across IT and business partners to troubleshoot issues, implement enhancements, and maintain documentation for data flows and processes. This role emphasizes data-driven decision making.