Workforce Management Systems Specialist

Ninesmw; Kenosha (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Uline in Wisconsin is seeking a NICE software liaison to troubleshoot issues and drive system improvements for the WFM platform. You will partner with IT, business units, and vendors to implement fixes, train users, and ensure data accuracy across reporting tools.

Responsibilities include auditing WFM data, delivering analytics with visuals and clear recommendations to leadership, and managing projects for holiday builds, PTO requests, and system upgrades.

Qualifications

• Experience troubleshooting with IT, business partners and vendors.
• Audit WFM data and provide accuracy, efficiency and productivity recommendations to leadership.
• Project management of system upgrades, and holiday builds/PTO requests.

Responsibilities

• Troubleshoot issues and execute fixes with IT, business partners and vendors.
• Identify system enhancement opportunities with WFM team and provide training to improve efficiency.
• Audit WFM data and present actionable recommendations to leadership with visuals.
• Create, organize, test and maintain data in NICE WFM, Excel, SQL and Power BI for reporting.
• Document processes, queries, data sources, and data flows.
• Collaborate across departments to resolve reporting and data discrepancies.

Skills

Data analysis

Cross-functional collaboration

Training & enablement

Tools

NICE WFM System

Power BI

SQL

Excel

Job description

• NICE software liaison responsible for troubleshooting issues and executing fixes with IT, Business partners and Vendors.
• Work with WFM Team to identify system enhancement opportunities, providing system support and training for the WFM team to increase system and process efficiencies.
• Audit WFM operational data and provide accuracy, efficiency, and productivity improvement recommendations to leadership, including senior management.
• Project management of Holiday builds, PTO requesting, and system and application upgrades and enhancements.
• Leverage data to deliver analysis, including observations, visuals, charts and graphs and translate data findings into clearly written, actionable recommendations for leadership.
• Create, Organize, Test and maintain data in applications including NICE WFM System, Excel, SQL and Power BI dashboards for historical, performance, statistical and real time reporting needs.
• Document processes, queries and data tools, data tables, data sources, and data flows.
• Work collaboratively across departments to troubleshoot and resolve reporting and data discrepancies.

Our employees make the difference and we are committed to offering exceptional benefits and perks! Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service. Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled Drug-Free Workplace