WFM Solutions Architect UKG: Forecasting & Scheduling Leader

CVS Health; Kansas; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to own end-to-end WFM design, forecasting, and scheduling across enterprise platforms. The role partners with business, product, engineering, and vendors to deliver scalable, governed solutions.

The ideal candidate has deep hands-on WFM platform experience (Infor, UKG, Legion), strong forecasting acumen, and a proven ability to translate business needs into actionable configurations and best practices that drive

Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
• 6+ years' experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with experience in change management and vendor negotiation.
• 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
• 2+ years' experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions.
• 2+ years demonstrating a growth mindset while developing self and others.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the \"right\" functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how \"what-if\" analysis is performed).
• Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations)
• Own functional delivery. This includes configuring and customizing vendor applications to meet business needs.
• Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.
• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.
• Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.
• Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted.
• Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancement. Encourages product innovation and alternative ways of approaching business.
• Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions.
• Accountable for the health of the product.
• Challenges partners to think differently regarding WFM business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions.
• Provides strategic direction and guidance to product team and shared services teams, with accountability for mentoring and developing team members.

Skills

Forecasting

Staffing

Scheduling

WFM Platforms

Agile

Vendor liaison

Stakeholder leadership

Communication

Education

Bachelor's degree or equivalent

Tools

Infor WFM/Workbrain

UKG

Legion

Job description

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to own end-to-end WFM design, forecasting, and scheduling across enterprise platforms. The role partners with business, product, engineering, and vendors to deliver scalable, governed solutions.

The ideal candidate has deep hands-on WFM platform experience (Infor, UKG, Legion), strong forecasting acumen, and a proven ability to translate business needs into actionable configurations and best practices that drive