WFM Solutions Architect: Forecasting & Scheduling Leader

CVS Health; Alabama; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead end-to-end scheduling and labor forecasting across demand forecasting, staffing plans, and schedule generation. You will align with stakeholders, product, engineering, and vendors to translate business needs into scalable, well-governed solutions.

The ideal candidate brings deep hands-on experience with WFM platforms (Infor, UKG, Legion), strong forecasting knowledge, and the ability to translate

Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts.
• 6+ years' experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the right functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how what-if analysis is performed).
• Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations).
• Own functional delivery. This includes configuring and customizing vendor applications to meet business needs.
• Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.
• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.

Skills

Forecasting

Staffing

Scheduling

WFM domain knowledge

Stakeholder leadership

Communication

Analytical thinking

Change management

Education

Bachelor's degree or equivalent

Tools

Infor WFM/Workbrain

UKG

Legion

Job description

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead end-to-end scheduling and labor forecasting across demand forecasting, staffing plans, and schedule generation. You will align with stakeholders, product, engineering, and vendors to translate business needs into scalable, well-governed solutions.

The ideal candidate brings deep hands-on experience with WFM platforms (Infor, UKG, Legion), strong forecasting knowledge, and the ability to translate