WFM Solution Consultant

Ascend, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Ascend, Inc. is seeking a UKG Pro WFM Solution Consultant to guide clients through implementation and configuration of UKG Pro WFM (Dimensions).

The role requires deep UKG WFM experience and strong consulting to design, build, test and deploy WC/WFM components across engagements. The candidate will work with project managers, manage multiple client implementations, and communicate status while achieving company utilization targets.

Qualifications

• Minimum of 5-years of UKG WFM experience or equivalent UKG Workforce Central certification.
• Experience in professional services or consulting organization.
• Ability to manage multiple tasks under tight deadlines.
• Strong work ethic and ethical standards.
• Collaborative team player with strong organizational skills.

Responsibilities

• Learn and become an expert in company implementation methodology and apply it to engagements.
• Analyze client needs to determine optimal UKG WFM configuration.
• Consult with clients to design, build, test and deploy UKG WFM components.
• Create design documentation communicating configuration requirements.
• Manage multiple client implementations and post go-live projects.
• Set priorities, track progress and manage daily activities.
• Assist with transition to ongoing vendor support.
• Attend client meetings to report status and progress.

Skills

UKG WFM

Consulting

Project management

Client communications

Tools

UKG WFM modules

Job description

Searching for a UKG ProWFM Solution Consultant (formerly Kronos Workforce Dimensions) to join our team. Please do not apply if you do not have UKG Pro WFM (Dimensions) implementation experience.

Successful candidates will possess extensive UKG WFM implementation and configuration consulting experience. As a UKG WFM Solution Consultant, you will be part of team assigned to guiding one or more clients of varying size and complexity, through the launch of UKG Pro WFM.

Essential Functions and Responsibilities

• Exude confidence, passion, and a strong desire for customer success.
• Learn and become an expert in company implementation methodology and use this methodology on all customer engagements.
• Understand project objective details in order to provide system design configurations and best practice recommendations.
• Work with Project Manager(s) to analyze client business needs to determine optimal UKG WFM configuration.
• Consult with clients to design, build, test and deploy UKG WFM functional components.
• Build and deliver design documentation necessary to effectively communicate configuration requirements and recommendations to customers.
• Ability to manage multiple client implementations and/or post go-live projects simultaneously.
• Set priorities, develop a work schedule, monitor progress towards goals and track daily activities.
• Effectively assist with the transition of client to ongoing vendor support
• Identify risks and communicate issues to internal and external project managers.
• Conduct consulting sessions, online or in-person
• Attend client project meetings to provide accurate status and progress of activities and deliverables.
• Achieve and maintain thorough knowledge and required UKG certification(s) WFM.
• Provide guidance and mentoring to other consultants pertaining to UKG WFM
• Achieve company utilization targets.
• Other duties as necessary.

Required Experience

• Minimum of 5-years of UKG WFM experience or equivalent UKG Workforce Central certification.
• Previous experience in professional services or consulting organization
• Ability to handle multiple tasks under tight deadlines
• A demonstrated commitment to high professional ethical standards
• Strong work ethic and sense of pride in work efforts and deliverables
• Strong organizational and problem-solving skills
• Ability to collaborate and work as part of a team

Preferred Experience

End-to-end experience with the following UKG WFM modules: Timekeeping, Attendance, Accruals, Scheduling, Advanced Scheduling, Attestation, Leave, Activities, Forecasting

• Experience with ADP eTime/Workforce Management optional
• Understanding of UKG Paragon methodology/tools
• Participated in the full lifecycle of UKG product implementation from discovery through design, build, test, and user adoption
• Provided discovery and analysis for client business requirements and business processes
• Created usable documentation including audit findings, business requirements, and product design documents
• Translated findings and product design documentation into properly configured applications (Timekeeping, Scheduler, etc.)
• Actively participated, and as needed lead, testing, and quality assurance activities for the projects
• Assisted with change management and user acceptance testing
• Work closely with Project Managers communicating and understanding the goals required to complete the required tasks on time and budget
• Maintained the internal project management system up to date with all-time worked, task status, and related documentation
• Maintained current in-depth technical, functional, and operational knowledge of UKG Workforce Management
• Experience with UKG Workforce Central and understanding of WFC/WF M differences

Desired Strengths/Characteristics

• High-level of emotional intelligence and resiliency
• Self-motivated and action oriented
• Flexible, dependable, and capable of operating at a high rate of delivery with minimal direction
• Able to negotiate conflicts into win-win situations with strong oral and written communication skills
• Strong analytic and troubleshooting abilities
• Comfortable speaking with any client of varying organizational levels
• Ability to manage multiple projects of varying complexity concurrently
• Strong time management skills with ability to excel in remote environment
• Demonstrate a high degree of patience in working with others and ability to make decisions in high stress/high risk situations

Work and Travel Requirements

• Able to work remotely from a home office
• Legal residence and ability to work in the United States OR legal residence and ability to work in Canada
• Ability and willingness to travel approximately 10-15%