WFH | Member Support Associate

spadepartners; Spring Valley (NV); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Training

Coaching

Weekly pay

Bonuses

Flexible scheduling

Team environment

Career growth

Advancement opportunities

Job summary

spadepartners in the United States is seeking a remote customer service professional to guide members through benefit options, schedule appointments, and provide a professional experience from initial contact through follow-up.

The role emphasizes strong communication, organization, and the ability to work independently in a structured remote environment, with comprehensive training provided to accelerate growth and performance.

Qualifications

• No industry experience is necessary; full training is provided.
• Remote, home-based role with structured process.
• Strong communication and organizational abilities required.

Responsibilities

• Schedule and confirm appointments with members who have requested information.
• Conduct phone and virtual consultations using a clear, structured process.
• Explain available benefit programs in an easy-to-understand way.
• Answer questions and help members understand their available options.
• Assist with digital applications and documentation to ensure information is complete and accurate.
• Maintain organized records and update member information.
• Complete follow-up communication when additional assistance is needed.
• Provide a professional and positive experience throughout the entire process.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Organization

Remote work

Independent worker

Coachable

Customer service

Job description

Build a Career With Flexibility, Growth, and Purpose

If you're looking for a career where you can work from home, develop professionally, and make a meaningful difference for individuals and families, this opportunity offers a strong foundation for long-term growth.

You'll connect with members who have already requested information about available benefit programs, allowing you to focus on providing helpful guidance rather than cold calling or door-to-door prospecting. Your role is to walk members through their options, answer questions, and provide a professional experience from the initial appointment through follow-up.

This position is a great fit for someone who enjoys working with people, staying organized, and following a structured process while having opportunities to grow professionally.

What You'll Be Doing

• Schedule and confirm appointments with members who have requested information
• Conduct phone and virtual consultations using a clear, structured process
• Explain available benefit programs in an easy-to-understand way
• Answer questions and help members understand their available options
• Assist with digital applications and documentation to ensure information is complete and accurate
• Maintain organized records and update member information
• Complete follow-up communication when additional assistance is needed
• Provide a professional and positive experience throughout the entire process

The position combines customer service, communication, organization, and relationship building in a structured remote environment.

What We're Looking For

We're looking for individuals who are dependable, motivated, and comfortable communicating with different types of people.

• Strong verbal and written communication skills
• Professional and approachable personality
• Good listening and interpersonal skills
• Basic computer proficiency, including email, video conferencing, and online forms
• Strong organization and time-management abilities
• Ability to work independently and stay productive in a remote environment
• Willingness to learn and respond positively to coaching
• Previous customer service or sales experience is helpful but not required

No industry experience is necessary. Full training is provided.

What We Offer

• Remote work-from-home opportunity
• Comprehensive step-by-step training
• Ongoing coaching and mentorship
• Weekly compensation
• Performance-based bonuses and incentives
• Flexible scheduling
• Supportive and collaborative team environment
• Professional and leadership development
• Performance-based advancement opportunities
• Long-term career growth potential

Build Your Future With Us

This is more than an opportunity to work remotely. It's a chance to develop valuable skills, help families understand important benefit options, and build a career with opportunities to advance based on your performance and development.