Entry Level Customer Service - Work From Home

spadepartners; United States; Remote; USD 33,000 - 46,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling

Comprehensive training and ongoingMent

Weekly compensation

Performance-based bonuses

Job summary

spadepartners is seeking motivated individuals for a remote customer support role focused on helping working families understand and access benefit programs. You will connect with members, schedule virtual appointments, conduct consultations, and guide applicants through digital forms from home.

The position offers a 100% remote work environment, flexible scheduling, comprehensive training, weekly pay, and opportunities for professional growth and advancement.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and service-oriented approach.
• Good listening and interpersonal abilities.
• Strong organization and time-management skills.
• Comfortable using basic digital tools, video conferencing, and online applications.
• Ability to work independently in a remote environment.
• Customer service or sales experience is an asset, but not required.
• Must meet applicable work authorization and background requirements.

Responsibilities

• Connect with members through inbound and outbound communication
• Schedule virtual appointments with individuals who have requested benefit information
• Conduct virtual consultations and learn about each member's needs
• Clearly explain available benefit programs and coverage options
• Answer questions and provide helpful, professional guidance
• Assist members with digital applications and required documentation
• Maintain accurate and organized client records
• Complete follow-ups and ensure information is properly documented

Skills

Verbal communication

Written communication

Customer service

Time management

Remote work independence

Digital literacy

Tools

Video conferencing

Online applications

CRM software

Job description

Make an Impact — Help Support Working Families

Join a growing organization focused on helping individuals and families understand and access supplemental benefit programs designed to provide additional protection and peace of mind.

For more than 60 years, our organization has worked with thousands of unions and associations across North America, supporting members and their families with benefit solutions tailored to their needs. As our reach continues to grow, we're looking for motivated individuals who want to build a meaningful career while working in a flexible, professional environment.

What You'll Be Doing

• Connect with members through inbound and outbound communication
• Schedule virtual appointments with individuals who have requested benefit information
• Conduct virtual consultations and learn about each member's needs
• Clearly explain available benefit programs and coverage options
• Answer questions and provide helpful, professional guidance
• Assist members with digital applications and required documentation
• Maintain accurate and organized client recordsComplete follow-ups and ensure information is properly documented
• Participate in ongoing training, coaching, and leadership development

What We're Looking For

• Strong verbal and written communication skills
• Friendly, professional, and service-oriented approach
• Good listening and interpersonal abilities
• Strong organization and time-management skills
• Comfortable using basic digital tools, video conferencing, and online applications
• Ability to work independently in a remote environment
• Dependable, motivated, and willing to learn
• Customer service or sales experience is an asset, but not required
• Must meet applicable work authorization and background requirements

What We Offer

• 100% remote work environment
• Flexible scheduling
• Comprehensive training and ongoing mentorship
• Weekly compensation
• Performance-based bonuses and incentives
• Health and wellness benefit options
• Professional and leadership development
• Performance-based advancement opportunities
• Long-term career growth potential
• Recognition programs and incentive opportunities
• Opportunities to qualify for company-sponsored travel and events

Build a Career With Purpose and Opportunity

If you're looking for a career that combines flexibility, professional growth, and the opportunity to make a meaningful difference for working families, this could be the right fit.

Bring your motivation and willingness to learn—we'll provide the training, resources, and support to help you develop.