Member Support Agent (WFH)

spadepartners; United States; Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Remote work

Structured onboarding

Weekly compensation with incentives

Flexible scheduling

Professional development

Career advancement

Team-oriented environment

Job summary

spadepartners is seeking a remote Benefits Guidance Specialist to connect with individuals who have shown interest in available benefit options. You will assess their needs, explain available options, and guide them through online applications and required steps from a home-based setup.

Successful candidates are personable, motivated, and comfortable speaking with others, with long-term growth potential and access to training and mentorship.

Qualifications

• Excellent interpersonal and communication abilities
• Friendly and professional approach
• Strong organization and attention to detail
• Ability to manage responsibilities independently
• Confidence using computers, video meetings, email, and web-based platforms
• Dependen and self-motivated work ethic
• Interest in learning, improving, and taking on greater responsibility

Responsibilities

• Connect with prospective and existing members by phone and video
• Schedule and manage virtual appointments
• Learn about each member’s needs and discuss available options
• Provide clear explanations of benefits, services, and enrollment information
• Guide members through online applications and required documentation
• Follow up after appointments and assist with additional questions
• Maintain organized and accurate client records
• Participate in virtual meetings, training, and coaching sessions
• Build positive, professional relationships with the people you assist
• Work toward personal and team performance objectives

Job description

Join a remote team where communication, service, and professional development come together. In this role, you’ll work directly with individuals who have expressed interest in learning more about available benefit options and are looking for guidance.

Rather than spending your day making unsolicited calls, you’ll focus on scheduled conversations with people who have already shown interest. Your responsibility is to understand what they’re looking for, provide clear information, answer their questions, and guide them through the next steps.

This opportunity is a great fit for someone who is personable, motivated, comfortable speaking with others, and looking for a position with long-term growth potential.

Your Responsibilities

• Connect with prospective and existing members by phone and video
• Schedule and manage virtual appointments
• Learn about each member’s needs and discuss available options
• Provide clear explanations of benefits, services, and enrollment information
• Guide members through online applications and required documentation
• Follow up after appointments and assist with additional questions
• Maintain organized and accurate client records
• Participate in virtual meetings, training, and coaching sessions
• Build positive, professional relationships with the people you assist
• Work toward personal and team performance objectives

Who We’re Looking For

Previous industry experience isn’t necessary. We provide training and ongoing support to help you become comfortable with the role.

Successful candidates typically bring:

• Excellent interpersonal and communication abilities
• A friendly and professional approach when working with others
• Strong organization and attention to detail
• The ability to manage responsibilities independently
• Confidence using computers, video meetings, email, and web-based platforms
• A dependable and self-motivated work ethic
• An interest in learning, improving, and taking on greater responsibility

Opportunity & Support

We believe strong performance should create opportunities for continued growth. Team members receive structured onboarding, ongoing coaching, and access to development opportunities as they progress.

The position offers:

• Work-from-home flexibility
• Comprehensive training and continued mentorship
• Weekly compensation with additional performance incentives
• Flexible scheduling opportunities
• Professional and leadership development
• Advancement opportunities based on performance
• An encouraging, team-oriented environment
• Long-term career growth for individuals who excel