West Regional Operations Executive - Multi-Property

Palisociety; Los Angeles (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, dental, vision, life

Paid time off & holiday pay

Employee discounts across portfolio

Job summary

Palisociety is seeking a Regional Director of Operations for the West Region to set service and management philosophy across a portfolio of hotels. You will oversee multiple properties, partner with corporate teams, and travel extensively to ensure performance, culture, and adherence to brand standards.

Based in Southern California, you will drive guest satisfaction, financial targets, and strategic initiatives while supporting pre-openings and ongoing improvements across the region.

Qualifications

• 5+ years as a General Manager in full-service hotels, with a proven track record of delivering results at a senior level.
• Hands-on, lead-by-example leader who builds cohesive teams and drives them to reach their goals.
• Strong financial acumen, including financial reporting and analysis.
• Commitment to exceptional, on-brand guest service.

Responsibilities

• Maintain effective training programs for Hotel and F&B teams to ensure productivity and standards.
• Lead weekly meetings with General Managers and Hotel Managers in the region.
• Maintain Front Desk, F&B, Engineering, and Operations manuals; roll out SOPs across disciplines.
• Partner with Corporate HR on employee matters and ensure labor-law compliance.
• Attend property department and safety meetings; ensure Safety Committee meetings and OSHA compliance.
• Champion an exceptional guest experience across all properties.
• Lead monthly guest experience meetings and report results to Palisociety leadership.
• Monitor property condition, cleanliness, styling, quality of service.
• Conduct weekly/monthly walkthroughs and quarterly PSI inspections; own corrective actions.
• Collaborate with design on FF&E and CapEx projects; manage follow-ups.
• Maximize financial performance by tracking Opex and revenue against budget; oversee departmental checkbooks.
• Participate in annual budget and monthly variance reporting to ownership calls.
• Stay involved in Sales, Marketing, and Revenue Management; drive key metrics like RevPAR and ADR.
• Cooperate with Sales & Marketing to capture room sales potential and remove obstacles.
• Champion Palisociety service vision and ensure alignment with brand standards.
• Build strong relationships with property ownership.
• Support pre-openings and provide onsite coverage when needed.

Skills

Leadership

Financial acumen

Guest service

Communication

Travel readiness

Tools

Windows

Outlook

Word

Excel

AI tools

Opera PMS

Mews

StayNTouch

IDeaS

Duetto

Job description

Palisociety is seeking a Regional Director of Operations for the West Region to set service and management philosophy across a portfolio of hotels. You will oversee multiple properties, partner with corporate teams, and travel extensively to ensure performance, culture, and adherence to brand standards.

Based in Southern California, you will drive guest satisfaction, financial targets, and strategic initiatives while supporting pre-openings and ongoing improvements across the region.