Regional Director of Operations | West Region

Palisociety; Los Angeles (CA); Hybride; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Medical, dental, vision, life

Paid time off & holiday pay

Employee discounts across portfolio

Résumé du poste

Palisociety is seeking a Regional Director of Operations for the West Region to set service and management philosophy across a portfolio of hotels. You will oversee multiple properties, partner with corporate teams, and travel extensively to ensure performance, culture, and adherence to brand standards.

Based in Southern California, you will drive guest satisfaction, financial targets, and strategic initiatives while supporting pre-openings and ongoing improvements across the region.

Qualifications

• 5+ years as a General Manager in full-service hotels, with a proven track record of delivering results at a senior level.
• Hands-on, lead-by-example leader who builds cohesive teams and drives them to reach their goals.
• Strong financial acumen, including financial reporting and analysis.
• Commitment to exceptional, on-brand guest service.

Responsabilités

• Maintain effective training programs for Hotel and F&B teams to ensure productivity and standards.
• Lead weekly meetings with General Managers and Hotel Managers in the region.
• Maintain Front Desk, F&B, Engineering, and Operations manuals; roll out SOPs across disciplines.
• Partner with Corporate HR on employee matters and ensure labor-law compliance.
• Attend property department and safety meetings; ensure Safety Committee meetings and OSHA compliance.
• Champion an exceptional guest experience across all properties.
• Lead monthly guest experience meetings and report results to Palisociety leadership.
• Monitor property condition, cleanliness, styling, quality of service.
• Conduct weekly/monthly walkthroughs and quarterly PSI inspections; own corrective actions.
• Collaborate with design on FF&E and CapEx projects; manage follow-ups.
• Maximize financial performance by tracking Opex and revenue against budget; oversee departmental checkbooks.
• Participate in annual budget and monthly variance reporting to ownership calls.
• Stay involved in Sales, Marketing, and Revenue Management; drive key metrics like RevPAR and ADR.
• Cooperate with Sales & Marketing to capture room sales potential and remove obstacles.
• Champion Palisociety service vision and ensure alignment with brand standards.
• Build strong relationships with property ownership.
• Support pre-openings and provide onsite coverage when needed.

Connaissances

Leadership

Financial acumen

Guest service

Communication

Travel readiness

Outils

Windows

Outlook

Word

Excel

AI tools

Opera PMS

Mews

StayNTouch

IDeaS

Duetto

Description du poste

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

POSITION PROFILE:

As Regional Director of Operations for the West Region, you'll set the service and management philosophy for a portfolio of our hotels — making sure each one meets or exceeds its operational goals, budget, and guest satisfaction targets while living up to Palisociety brand standards.

You'll oversee and support a group of hotels across the West Region properties. Partnering closely with our corporate leaders in F&B, Sales & Marketing, Revenue Management, Accounting, and Human Resources, you'll help protect the culture, product, and brands that make us who we are. This role involves extensive travel, and only candidates residing in Southern California will be considered.

THE TASK AT HAND:

• Maintain effective training programs so Hotel and F&B teams are productive, have the tools they need, and meet uniform and appearance standards.

• Keep communication flowing by leading weekly meetings with General Managers and Hotel Managers in your Region.

• Maintain Front Desk, F&B, Engineering, and Operations manuals and create and roll out new or updated SOPs across all disciplines.

• Partner with Corporate Human Resources on employee matters and ensure adherence to labor laws in every market.

• Attend property department and safety meetings, and ensure every property holds regular Safety Committee meetings and complies with all OSHA regulations.

• Champion an exceptional guest experience across every property.

• Lead monthly guest experience meetings with managers and report results on regular calls with Palisociety leadership and ownership groups.

• Monitor and maintain the condition, cleanliness, styling, and product and service quality of every Property.

• Conduct weekly/monthly recorded walkthroughs and quarterly scored Property Standards Inspections (PSI) with property teams, owning all corrective actions and follow-up.

• Partner with the Palisociety design team on ongoing FF&E and CapEx projects, managing follow-up with property teams.

• Maximize financial performance by monitoring Hotel Operations and F&B results against budget and managing departmental checkbooks monthly.

• Participate in the annual budget process and submit monthly variance commentaries for each property, reporting results on ownership calls.

• Stay actively involved in Sales, Marketing, and Revenue Management, driving key metrics (RevPAR, ADR, Occupancy).

• Partner with Sales & Marketing leadership to build strategies that capture room sales potential, then oversee execution — removing obstacles and securing the resources needed to hit targets.

• Champion the Palisociety service vision, working with management teams on an operational strategy aligned with our business strategy and brand standards.

• Build strong, positive relationships with ownership.

• Support hotel pre-openings and openings, and cover properties onsite in a task force or regular coverage role as needed.

WHAT WE'RE LOOKING FOR:

Required

• 5+ years as a General Manager in full-service hotels, with a proven track record of delivering results at a senior level.

• A hands-on, lead-by-example leader who builds cohesive teams and drives them to reach their goals.

• Strong financial acumen, including financial reporting and analysis.

• A commitment to exceptional, on-brand guest service.

• Proficiency in Windows, Outlook, Word, Excel, and AI tools.

• Ability to travel extensively, including for extended periods when needed.

• Flexible Schedule, able to work weekends and holidays when needed.

Preferred

• Multi-property oversight experience.

• PMS experience with Opera, Mews, or StayNTouch.

• RMS familiarity with IDeaS or Duetto.

Physical

• Ability to carry up to 40 lbs.

• Ability to stand, walk, and bend for extended periods throughout the day.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).