West Regional Leader: Multi-Store Sales & Growth

Design Within Reach, Inc.; San Francisco (CA); On-site; USD 104,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Job summary

Design Within Reach, Inc. is seeking a Regional Manager to oversee DWR stores across a designated geographic area, leading General Managers and sales teams to drive revenue and top-tier service.

The role requires hands-on leadership, 80% travel within the region, and collaboration with marketing, HR, and customer service to execute strategic plans and deliver world-class customer experiences. MillerKnoll affiliation supports a broad benefits program.

Qualifications

• 3+ years of transferable retail management and multi-location responsibility.
• Willing to travel and spend 80% in stores within the area.
• Hands-on leader with an entrepreneurial spirit, solution-based mindset, and attention to detail.
• Demonstrate results in previous leadership roles.
• Proven ability to train and lead all levels of store team; to include General Managers and Selling Associates
• Outstanding communications skills - verbal, written, and listening.
• Ability to act with urgency in a dynamic environment to make decisions that comply with MillerKnoll procedures.
• Commitment to providing World Class customer experiences, quality operations, and a high level of professionalism.

Responsibilities

• Leading sales teams: coaching, motivating, and developing a team of General Managers to achieve individual store and brand sales targets.
• Exhibit world-class service: model and uphold the MillerKnoll Values + Actions with internal + external customers.
• Market analysis and strategy development: analyzing market trends, competition, and customer needs to create effective sales strategies for their region.
• Sales goal setting: setting realistic sales targets for the teams and monitoring progress towards achieving them.
• Sales training and development: providing ongoing sales training and coaching to General Managers, Assistant Manager, Design Specialists, and Sales Assistants on product knowledge, selling skills, and customer service.
• Performance monitoring and reporting: tracking sales metrics, analyzing performance data, and reporting key insights to executives.
• Budget management: managing sales budgets within the region and ensuring efficient allocation of resources.
• Recruiting and hiring: identify and hire new General Managers to fill open positions within the region. Assist with hiring Sales and Design Specialists as needed.
• Store visit oversight: regularly visiting stores in their region to monitor sales activities, connect with sales team, gain insight into the store's performance and provide support to General Managers and their teams.
• Collaboration with other departments: working with marketing, human resources, customer service, and other business partners to ensure alignment and support sales initiatives.

Skills

Retail management

Leadership

Communication skills

Strategic planning

People development

Job description

Design Within Reach, Inc. is seeking a Regional Manager to oversee DWR stores across a designated geographic area, leading General Managers and sales teams to drive revenue and top-tier service.

The role requires hands-on leadership, 80% travel within the region, and collaboration with marketing, HR, and customer service to execute strategic plans and deliver world-class customer experiences. MillerKnoll affiliation supports a broad benefits program.