West Region Program Operations Leader

ICF International; United States; Remote; USD 74,000 - 125,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Job summary

ICF seeks an Associate Manager, Program Operations to lead West Region program implementation within the Energy Efficiency Division, overseeing a team of Energy Specialists and coordinating with cross-functional teams to deliver high-quality client service.

The role drives performance tracking, invoicing, project reviews, and portfolio strategy, while optimizing staffing and establishing best practices for core programmatic functions across multiple portfolios.

Qualifications

• Bachelor's Degree required or equivalent experience.
• 3+ years of professional experience in program operations, business analysis, financial analysis, reporting, analytics and/or related field.

Responsibilities

• Direct the quality and performance of the team responsible for project reviews, reporting, invoicing, forecasting, KPI tracking, and performance management.
• Coordinate and oversee program-level reporting, invoicing, forecasting, KPI tracking, and performance management activities with timely deliverables and action plans.
• Lead staffing optimization and best practices for programmatic functions including project startup activities and client deliverables.
• Present performance metrics to internal and external stakeholders and ensure portfolio execution across West Region portfolios.

Skills

Team leadership

Project management

Data analysis

Forecasting

Education

Bachelor's Degree

Tools

Power BI

Power Automate

Excel macros

Job description

ICF seeks an Associate Manager, Program Operations to lead West Region program implementation within the Energy Efficiency Division, overseeing a team of Energy Specialists and coordinating with cross-functional teams to deliver high-quality client service.

The role drives performance tracking, invoicing, project reviews, and portfolio strategy, while optimizing staffing and establishing best practices for core programmatic functions across multiple portfolios.