West Region Program Operations Lead

ICF; United States; À distance; USD 74 000 - 125 000; Plein temps

Avantages offerts par ce poste

Flexible workplace arrangements

Donation matching

Tuition reimbursement

Professional development resources

401k matching

Employee Stock Purchase Plan

Résumé du poste

ICF is seeking an Associate Manager, Program Operations to lead a cross-functional team delivering West Region program implementations. You will manage performance reviews, forecasting, invoicing, and client deliverables, coordinating with regional managers to ensure high-quality outcomes.

You will drive strategic workforce planning, streamline program startup activities, and establish best practices for performance tracking and reporting across multiple portfolios.

Qualifications

• Bachelor’s Degree (or applicants can substitute one year of related experience for one year of education)
• 3+ years of professional experience in program operations, business analysis, financial analysis, reporting, analytics and/or related field

Responsabilités

• Direct the quality and performance of the team responsible for timely and accurate project reviews
• Coordinate and oversee program-level reporting, invoicing, forecasting, KPI tracking, and performance management activities
• Lead data prep for meetings, coordinate with project managers on inputs, and document action items
• Coordinate with rebate processing to ensure incentives are processed and payments are timely
• Prepare deliverables for regulatory filings, reports, and presentations
• Develop portfolio-level forecasts and trend analysis with portfolio managers
• Maintain program documents and shared files for access by staff
• Draft and compile program awards and coordinate with marketing for promotions

Connaissances

Program implementation

Team leadership

Data analysis

Forecasting

KPI management

Project management

Stakeholder communication

Microsoft Excel

Formation

Bachelor’s Degree

Outils

Power BI

Power Automate

Excel macros

Description du poste

ICF is seeking an Associate Manager, Program Operations to lead a cross-functional team delivering West Region program implementations. You will manage performance reviews, forecasting, invoicing, and client deliverables, coordinating with regional managers to ensure high-quality outcomes.

You will drive strategic workforce planning, streamline program startup activities, and establish best practices for performance tracking and reporting across multiple portfolios.