West Region Program Operations Lead

ICF; Tempe (AZ); On-site; USD 74,000 - 125,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) matching

Employee Stock Purchase Plan

Donation matching

Job summary

ICF is seeking an Associate Manager, Program Operations to lead West Region program delivery across multiple portfolios, coordinating with cross-functional teams in program management, outreach, technical, and marketing. You will oversee a team of Energy Specialists to ensure high-quality client delivery and strategic execution.

The role emphasizes staffing optimization, performance tracking, and robust reporting, with collaboration across regional stakeholders to align goals and drive market

Qualifications

• Bachelor's Degree or equivalent experience.
• 3+ years of professional experience in program operations, business analysis, financial analysis, reporting, analytics and/or related field.
• Experience in energy efficiency programs or related utility sector is beneficial.

Responsibilities

• Direct the quality and performance of the team responsible for timely and accurate project reviews.
• Coordinate program-level reporting, invoicing, forecasting, KPI tracking, and performance management.
• Prepare data for meetings by pulling quantitative data and coordinating with project managers and portfolio leads.
• Coordinate with rebate processing to ensure incentives are processed and payments are timely.
• Generate deliverables for regulatory filings, reports, and presentations.
• Maintain and update program documents and shared files for access by staff.
• Develop portfolio-level forecasts and trend analyses; keep process guides updated.

Skills

Power BI

Project management

Data analytics

Team leadership

Excel macros

KPI tracking

Stakeholder communication

Education

Bachelor's Degree

Tools

Power BI

Power Automate

Excel macros

Job description

ICF is seeking an Associate Manager, Program Operations to lead West Region program delivery across multiple portfolios, coordinating with cross-functional teams in program management, outreach, technical, and marketing. You will oversee a team of Energy Specialists to ensure high-quality client delivery and strategic execution.

The role emphasizes staffing optimization, performance tracking, and robust reporting, with collaboration across regional stakeholders to align goals and drive market