West Region Program Operations Leader

ICF Olson; Arizona; Remote; USD 74,000 - 125,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Tuition reimbursement

401k matching

Employee stock purchase plan

Job summary

ICF is seeking an Associate Manager, Program Operations to lead the West Region program delivery across multiple portfolios. You will oversee a team of Energy Specialists, drive performance, and coordinate cross-functional efforts with program management, outreach, technical, and marketing teams.

The role focuses on strategy development, staffing optimization, and best practices for invoicing, reporting, and client deliverables, ensuring consistent, high-quality service for clients in the West

Qualifications

• Bachelor's degree required; 3+ years in program operations, business analysis, financial analysis, reporting, analytics, or related field.
• Experience leading cross-functional teams and managing complex programs.
• Strong data analysis, KPI tracking, forecasting, and reporting capabilities.

Responsibilities

• Direct the quality and performance of the team across program operations tasks.
• Coordinate program-level reporting, invoicing, forecasting, KPI tracking and performance management.
• Ensure timely customer and subcontractor payments and accurate deliverables for regulatory filings.

Skills

Leadership

Communication

Project management

Analytical thinking

Team management

Education

Bachelor's degree

Tools

Power BI

Power Automate

Excel

JIRA

Job description

ICF is seeking an Associate Manager, Program Operations to lead the West Region program delivery across multiple portfolios. You will oversee a team of Energy Specialists, drive performance, and coordinate cross-functional efforts with program management, outreach, technical, and marketing teams.

The role focuses on strategy development, staffing optimization, and best practices for invoicing, reporting, and client deliverables, ensuring consistent, high-quality service for clients in the West