Associate Manager, Program Operations

ICF Olson; Arizona; Remote; USD 74,000 - 125,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Tuition reimbursement

401k matching

Employee stock purchase plan

Job summary

ICF is seeking an Associate Manager, Program Operations to lead the West Region program delivery across multiple portfolios. You will oversee a team of Energy Specialists, drive performance, and coordinate cross-functional efforts with program management, outreach, technical, and marketing teams.

The role focuses on strategy development, staffing optimization, and best practices for invoicing, reporting, and client deliverables, ensuring consistent, high-quality service for clients in the West

Qualifications

• Bachelor's degree required; 3+ years in program operations, business analysis, financial analysis, reporting, analytics, or related field.
• Experience leading cross-functional teams and managing complex programs.
• Strong data analysis, KPI tracking, forecasting, and reporting capabilities.

Responsibilities

• Direct the quality and performance of the team across program operations tasks.
• Coordinate program-level reporting, invoicing, forecasting, KPI tracking and performance management.
• Ensure timely customer and subcontractor payments and accurate deliverables for regulatory filings.

Skills

Leadership

Communication

Project management

Analytical thinking

Team management

Education

Bachelor's degree

Tools

Power BI

Power Automate

Excel

JIRA

Job description

Associate Manager, Program Operations

Location: Applicants must be in the Pacific Time Zone to be considered (Arizona applicants are preferred) Ready to make a difference? The Associate Manager, Program Operations is a leadership role within ICF’s Energy Efficiency Division, responsible for managing program implementation across the West Region for all West portfolios. This position collaborates with a cross‑functional team, including program management, outreach, technical, and marketing personnel, and plays a central role in project delivery, strategy development, and market expansion. They will oversee a team of direct reports (primarily Energy Specialists) to ensure consistent, high‑quality client delivery. This role supports the development of a holistic strategy across multiple portfolios, optimizes staffing based on workload fluctuations, and establishes best practices for core programmatic functions such as performance tracking, invoicing, project reviews, and client deliverables. They will work with the regional Program Operations Manager, client portfolio leads, residential and commercial Program Managers, and the broader regional team to develop and deliver a holistic strategy and consistent client delivery. The role will also coordinate across multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities.

Why you will love working here:

Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!)

What you will be doing:

Direct the quality and performance of the team responsible for the following tasks: Timely and accurate project reviews. Coordinate and oversee program‑level reporting, invoicing, forecasting, KPI tracking, and performance management activities, ensuring accurate deliverables, forecast validation, quality reviews, and timely implementation of corrective action plans to support successful portfolio execution. Support internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items Coordination with rebate processing team to ensure all incentives are processed. Ensure timely customer and subcontractor payments. Generate accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals. Maintain and update shared files, resources and program documents to ensure all program staff has access to latest versions of materials. Coordinate with program managers to develop and maintain portfolio‑level performance forecasts and trend analysis. Maintain business workflow documents and keep process guides updated. Draft/compile program awards for clients. Coordinate with marketing to oversee accurate program promotions and information. Manage operations for the implementation of the West portfolios, responsible for the following tasks: Ensure that the programs are performing as expected and explain forecasted variances. Collaborate with program managers to ensure all activities related to quality program delivery are executed. Present performance metrics to internal and external stakeholders. Review and approve large projects in a timely manner and with high attention to detail. IT/reporting, requirements coordination, assisting with JIRA ticketing when necessary. Field requests from subcontractors. Assist with monthly data verification. Coordinate regularly with internal team members (such as engineers and energy specialists) to ensure standard operating procedures are followed. Conduct final desk reviews/approvals of projects over a certain incentive threshold. Manage bandwidth of team and adjust staffing strategies as needed.

What we need you to have (minimum qualifications):

Bachelor's Degree (or applicants can substitute one year of related experience for one year of education) 3+ years of professional experience in program operations, business analysis, financial analysis, reporting, analytics and/or related field.

What would be useful (preferred skills):

Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets). Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry specific certificates (LEED, BPI, RESNET, etc.) Project management experience. Experience with Power BI (or similar data visualization tool), Power Automate, Excel macros Professional skills you will use: Program implementation, operations management, and performance tracking across multiple portfolios Team leadership, coaching, employee development, and performance management Business process improvement, workflow optimization, and operational documentation Data analysis, forecasting, reporting, and KPI management Project management, quality assurance, and stakeholder communication IT coordination, systems support, and workflow management Advanced Microsoft Excel skills with strong analytical capability and attention to detail Excellent communication, collaboration, and relationship‑building skills across internal teams, clients, and stakeholders Strong organizational skills, professionalism, sound business judgment, and ability to manage multiple priorities while maintaining confidentiality.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive.

We are an equal opportunity employer.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

To request an accommodation, please [e-mail] we will be happy to assist.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in‑person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full‑time employment is: $73,738.00 - $125,354.00 Arizona Remote Office (AZ99) Need help? We're here: [e-mail] About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting‑edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.