West Region Program Operations Lead

ICF International; Phoenix (AZ); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Tuition reimbursement

401k matching

Employee stock purchase plan

Donation matching

Volunteer opportunities

Job summary

ICF International in Phoenix is seeking an Associate Manager, Program Operations to lead the West Region program delivery across multiple portfolios and coordinate with program management, outreach, technical and marketing teams. You will guide a team of Energy Specialists to ensure timely, high-quality client deliverables and develop a holistic strategy.

The role emphasizes staffing optimization, performance tracking, invoicing, project reviews, and startup activities, with collaboration across

Qualifications

• Bachelor's Degree (or applicants can substitute one year of related experience for one year of education)
• 3+ years of professional experience in program operations, business analysis, financial analysis, reporting, analytics and/or related field

Responsibilities

• Direct the quality and performance of the team responsible for timely and accurate project reviews.
• Coordinate and oversee program-level reporting, invoicing, forecasting, KPI tracking, and performance management activities.
• Prepare data inputs for internal/external meetings and document action items.
• Coordinate with rebate processing to ensure incentives are processed and payments are timely.
• Generate accurate deliverables for regulatory filings, reports, and presentations.
• Maintain portfolio-level performance forecasts and trend analyses with program managers.
• Draft and coordinate program awards and work with marketing for promotions.

Skills

Project management

Education

Bachelor's Degree

Tools

Power BI

Power Automate

Excel macros

Job description

ICF International in Phoenix is seeking an Associate Manager, Program Operations to lead the West Region program delivery across multiple portfolios and coordinate with program management, outreach, technical and marketing teams. You will guide a team of Energy Specialists to ensure timely, high-quality client deliverables and develop a holistic strategy.

The role emphasizes staffing optimization, performance tracking, invoicing, project reviews, and startup activities, with collaboration across