West Region Luxury Retail Operations Lead

Brobston Group; Beverly Hills (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Brobston Group is seeking a Retail Operations Manager West to lead operational excellence for Vacheron Constantin boutiques in the western region. The role partners with boutique leadership and cross-functional teams to strengthen compliance, systems adoption, client experience, and retail performance.

The position requires a Bachelor's degree in Business Administration or Retail Management and 5–10 years in luxury retail operations, with travel to support regional activities.

Qualifications

• 5–10 years of experience in luxury retail operations or retail management.
• Strong understanding of luxury retail standards and client experience.
• Experience managing complex environments and cross-functional projects.

Responsibilities

• Ensure boutique compliance, audit readiness, inventory controls, and consistent operational standards.
• Lead retail systems initiatives, training, communications, and change management.
• Oversee maintenance, budgets, openings, renovations, and operational projects across the region.
• Improve client experience by monitoring satisfaction and leading action plans with relevant teams.
• Lead regional initiatives, coordinate with the East region, and support budget optimization and team development.

Skills

Luxury retail experience

Cross-functional collaboration

Systems implementation

MS Office

SAP

Education

Bachelor's degree in Business Administration

Bachelor's degree in Retail Management

Tools

SAP

MS Office

Job description

Brobston Group is seeking a Retail Operations Manager West to lead operational excellence for Vacheron Constantin boutiques in the western region. The role partners with boutique leadership and cross-functional teams to strengthen compliance, systems adoption, client experience, and retail performance.

The position requires a Bachelor's degree in Business Administration or Retail Management and 5–10 years in luxury retail operations, with travel to support regional activities.