West Palm Beach Kia - Service Advisor

Greenway Automotive; West Palm Beach (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Employee Purchase and Service Disks

Paid Vacation

Job summary

Greenway West Palm Beach Kia in West Palm Beach, FL is hiring an experienced Service Advisor with 2–3 years of dealership experience to greet customers, interpret needs, and write service tickets. You will coordinate with technicians, upsell appropriate services, and manage expectations for timely repairs.

Strong customer focus and communication are essential. Join a high-energy team offering competitive pay, employee discounts, and paid vacation.

Qualifications

• 2–3 years of dealership Service Advisor experience.
• Proven track record of exceptional customer satisfaction.
• Must have a valid driver's license.
• Demonstrates integrity and a long-term career mindset.
• CDK experience is a plus.

Responsibilities

• Greet and consult with customers to interpret needs and arrange service.
• Serve as the primary contact for service and repair matters.
• Write service tickets.
• Consult with mechanics about necessary repairs and alternatives.
• Sell additional needed services.
• Set and manage expectations for service delivery.
• Continuously update customers on repair needs and completion times.
• Verify that the final invoice matches the work performed.
• Perform other duties as assigned.

Skills

Customer service

Ticket writing

Dealership experience

Integrity

Long-term commitment

Valid driver's license

Tools

CDK

Job description

Job DetailsLevel: ExperiencedJob Location: Greenway West Palm Beach Kia - West Palm Beach, FL 33415Position Type: Full Time

Greenway West Palm Beach Kia has immediate openings for Service Advisors with 2 – 3 years of automotive Service Advisor experience! We are part of Greenway Automotive ranked # 16 among 150 dealership groups based in the USA.

The ideal candidate is a high energy individual with extensive knowledge writing tickets and customer service. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

RESPONSIBILITIES:

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Write your own tickets
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

QUALIFICATIONS:

• 2 – 3 years of dealership Service Advisor experience, a must
• Proven track record of achieving exceptional Customer Satisfaction and Service Advisor experience
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Must have a desire for a long term career with a growing organization
• CDK experience; a plus!

BENEFITS:

• Competitive Pay
• Employee Purchase and Service Discounts
• Paid Vacation