Dynamic Auto Service Advisor: Tickets & Customer Care

Greenway Automotive; West Palm Beach (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Employee Purchase and Service Disks

Paid Vacation

Job summary

Greenway West Palm Beach Kia in West Palm Beach, FL is hiring an experienced Service Advisor with 2–3 years of dealership experience to greet customers, interpret needs, and write service tickets. You will coordinate with technicians, upsell appropriate services, and manage expectations for timely repairs.

Strong customer focus and communication are essential. Join a high-energy team offering competitive pay, employee discounts, and paid vacation.

Qualifications

• 2–3 years of dealership Service Advisor experience.
• Proven track record of exceptional customer satisfaction.
• Must have a valid driver's license.
• Demonstrates integrity and a long-term career mindset.
• CDK experience is a plus.

Responsibilities

• Greet and consult with customers to interpret needs and arrange service.
• Serve as the primary contact for service and repair matters.
• Write service tickets.
• Consult with mechanics about necessary repairs and alternatives.
• Sell additional needed services.
• Set and manage expectations for service delivery.
• Continuously update customers on repair needs and completion times.
• Verify that the final invoice matches the work performed.
• Perform other duties as assigned.

Skills

Customer service

Ticket writing

Dealership experience

Integrity

Long-term commitment

Valid driver's license

Tools

CDK

Job description

Greenway West Palm Beach Kia in West Palm Beach, FL is hiring an experienced Service Advisor with 2–3 years of dealership experience to greet customers, interpret needs, and write service tickets. You will coordinate with technicians, upsell appropriate services, and manage expectations for timely repairs.

Strong customer focus and communication are essential. Join a high-energy team offering competitive pay, employee discounts, and paid vacation.