West Coast Field Service Leader

Wabtec Corporation; San Francisco (CA); On-site; USD 79,000 - 113,000; Full time

Job summary

Wabtec Corporation in San Francisco seeks a Regional Field Service Manager to lead a team of field service technicians across the West Coast. You will drive operational excellence, ensure safety, and deliver high-quality service for our transit products while collaborating with PMs, KAMs, and resident engineers.

The role requires 5+ years in field service or technical service management, strong leadership, and readiness to travel up to 50% to support customers and field operations.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in field service, operations, or technical service management.
• Proven leadership experience managing field-based teams.
• Strong knowledge of workplace safety practices and regulatory compliance.

Responsibilities

• Lead and develop a team of Field Service Technicians across the West Coast.
• Oversee daily field service operations to ensure timely service delivery.
• Monitor KPIs like response time, first-time fix rate, and customer satisfaction.
• Manage regional service budgets including labor and travel.
• Collaborate with Sales, Operations, Engineering, and Safety teams.
• Travel up to 50% across West Coast and Canada as needed.

Skills

Leadership

Field service management

Safety & regulatory compliance

Communication & problem-solving

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

Wabtec Corporation in San Francisco seeks a Regional Field Service Manager to lead a team of field service technicians across the West Coast. You will drive operational excellence, ensure safety, and deliver high-quality service for our transit products while collaborating with PMs, KAMs, and resident engineers.

The role requires 5+ years in field service or technical service management, strong leadership, and readiness to travel up to 50% to support customers and field operations.