West Branch - CSR Office

Foster Blue Water Oil LLC; West Branch (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Employee discounts for oil and propane

401(k) with employer match

Vacation, sick leave, holidays

Job summary

Foster Blue Water Oil, LLC seeks a full-time Customer Service Representative at our West Branch Bulk Plant. You will handle customer calls for enrollments, cancellations, and issue resolution, assist at the counter, process orders, and post payments daily in the system.

Responsibilities include reconciling deposits, filing/scanning documents, and greeting visitors. The role offers benefits such as health plans and retirement options, with pay determined by experience.

Qualifications

• Two years of Customer Service experience preferred.
• Moderate data entry and computer skills required.
• Effective communication skills, friendly, organized, and professional.

Responsibilities

• Handle customer calls for enrollments, cancellations, issue resolutions, and complaints.
• Assist customers at the counter.
• Process customer orders and post payments daily in the system.
• Reconcile daily deposits and filing/scanning documents.
• Greet visitors and support various departments as needed.

Skills

Customer service experience

Data entry

Computer skills

Communication skills

Organization

Job description

Customer Service Representative

Foster Blue Water Oil, LLC seeks a full-time Customer Service Representative at our West Branch Bulk Plant.

Position Duties and Responsibilities:

• Professionalism in handling customer calls for enrollments, cancellations, issue resolutions, and complaints.
• Assist customers at the counter.
• Fill Cylinders (reimbursement for every tank filled)
• Process customer orders.
• Posting payments daily in the computer system.
• Reconcile daily deposits.
• Filing and scanning documents.
• Greet visitors (customers, USPS, FedEx, UPS).
• If needed, other duties as assigned by the Director or Office Manager.

Benefits Offered:

• Pay is determined by experience, along with market competition.
• Employee discounts for oil and propane.
• 401(k)/Profit-sharing plan (including employer match) with full access to a team of investment professionals.
• Vacation, sick EST, paid holidays, and overtime.
• Medical, dental, and vision coverage plans. Life insurance.
• Christmas Club (including employer match) and other company perks and incentives.

Position Qualifications:

• Two years of Customer Service experience preferred.
• Moderate data entry and computer skills required.
• Effective communication skills, friendly, organized, and professional.