West Branch - CSR Office

Foster Blue Water Oil LLC; Oakland Charter Township (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Vacation & holidays

Medical & dental & vision

Life insurance

Christmas Club

Job summary

Foster Blue Water Oil, LLC is seeking a full-time Customer Service Representative for our West Branch Bulk Plant. The role involves handling customer calls for enrollments, cancellations, and issue resolution, assisting customers at the counter, processing orders, posting payments, and reconciling deposits.

You will greet visitors and perform related duties as assigned by the Director or Office Manager. Qualifications include two years of customer service experience, solid data entry and

Qualifications

• Two years of Customer Service experience preferred.
• Moderate data entry and computer skills required.
• Effective communication skills, friendly, organized, and professional.

Responsibilities

• Handle customer calls for enrollments, cancellations, issue resolutions, and complaints.
• Assist customers at the counter.
• Fill cylinders and reimburse for each tank filled.
• Process customer orders and post payments daily in the system.
• Reconcile daily deposits and file/scan documents.
• Greet visitors and assist as needed.

Skills

Customer Service

Job description

Customer Service Representative

Foster Blue Water Oil, LLC seeks a full-time Customer Service Representative at our West Branch Bulk Plant.

Position Duties and Responsibilities:

• Professionalism in handling customer calls for enrollments, cancellations, issue resolutions, and complaints.
• Assist customers at the counter.
• Fill Cylinders (reimbursement for every tank filled)
• Process customer orders.
• Posting payments daily in the computer system.
• Reconcile daily deposits.
• Filing and scanning documents.
• Greet visitors (customers, USPS, FedEx, UPS).
• If needed, other duties as assigned by the Director or Office Manager.

Benefits Offered:

• Pay is determined by experience, along with market competition.
• Employee discounts for oil and propane.
• 401(k)/Profit-sharing plan (including employer match) with full access to a team of investment professionals.
• Vacation, sick EST, paid holidays, and overtime.
• Medical, dental, and vision coverage plans. Life insurance.
• Christmas Club (including employer match) and other company perks and incentives.

Position Qualifications:

• Two years of Customer Service experience preferred.
• Moderate data entry and computer skills required.
• Effective communication skills, friendly, organized, and professional.