CSR

Paycom - ATS; Morgantown (WV); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Part-time & Full-time availability

Job summary

Bruceton Petroleum Company, Inc. is seeking a Customer Service Representative in Morgantown, WV to manage petroleum orders and inquiries across multiple channels.

You will process orders, handle modifications, and elevate complaints when needed while staying composed under pressure. The role requires basic computer skills (Outlook & Excel) and an ability to maintain records of orders, payments, and communications.

Qualifications

• High school diploma or GED required.
• Ability to stay calm when customers are stressed.
• Proficient with computers, including Outlook and Excel.
• Experience in customer support preferred.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to inquiries via phone or email.
• Verify account information and process orders.
• Take payment details and gather address, phone, product and gallons ordered.
• Record transactions and customer feedback, and resolve complaints.
• Communicate with colleagues to ensure quality service.
• Use computer systems to handle high call volumes.
• Report to the Customer Service Manager to maintain service standards.

Skills

Customer service

Communication

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Job description

Job Details

Job Location: 0 - Administration - Morgantown, WV 26508, BENEFITS:

• Health Insurance
• 401(K) Matching
• Paid Time Off
• Disability Insurance
• Opportunities for Advancement
• Part-time & Full-time availability

Bruceton Petroleum Company, Inc., is hiring a Customer Service Representative to manage customer petroleum orders and queries. You will also be asked to process orders, modification, and elevate complaints across a number of communication channels. To do well in this role, you will need to be able to remain calm when customers are frustrated and have experience working with computers.

REPORTS TO: Manager and Director of Operations

Customer Service Representative Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Use telephones to respond promptly to incoming customer inquiries and reach out to customers to verify account information.
• Communicate with customers through various channels (phone calls, emails, etc)
• Take payment information and other pertinent information such as address, phone number, product and gallons ordered.
• Acknowledge and resolve customer complaints.
• Knowledge of our products inside and out so that you can answer questions.
• Process orders, forms, databases and various requests.
• Keep records of customer orders, transactions, comments and complaints.
• Communicate and coordinate with colleagues as necessary.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Ensure customer satisfaction and provide professional customer support.

Perform such similar, comparable, or related duties as may be required or assigned.

Qualifications: Customer Service Representative Requirements

• High school diploma; general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers (Microsoft Outlook & Excel).
• Experience working with customer support.