Wellness Studio Customer Experience Specialist

Restore Hyper Wellness - RHWS022; Morristown, Northern (TN, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedules

Casual dress code

Wellness culture

Job summary

Restore Hyper Wellness is a leading retail provider of alternative health and wellness modalities in the United States, dedicated to making Hyper Wellness® accessible, affordable, and fun. As a Hyper Wellness Representative, you will be the face of the store and deliver a high-quality customer experience.

Join our Morristown team to greet clients, educate them on services, assist with bookings, and contribute to a vibrant, wellness-focused environment.

Qualifications

• You're passionate about health and wellness.
• You have at least one year of customer service experience in a retail environment.
• Working weekends doesn't bum you out.
• Communication and collaboration are some of your strong suits.

Responsibilities

• Greeting clients and assisting them with Restore's wellness services.
• Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process.
• Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system.
• Conducting tours and selling service packages and memberships.
• Educating clients on Restore services, including medical benefits, precautions, and at-home care.
• Performing opening and closing procedures.
• Maintain a safe, clean and secure environment for all guests and employees.
• Serve as an expert on Restore products and services.
• Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.

Skills

Customer service

Communication

Team player

Job description

Restore Hyper Wellness is a leading retail provider of alternative health and wellness modalities in the United States, dedicated to making Hyper Wellness® accessible, affordable, and fun. As a Hyper Wellness Representative, you will be the face of the store and deliver a high-quality customer experience.

Join our Morristown team to greet clients, educate them on services, assist with bookings, and contribute to a vibrant, wellness-focused environment.