Wellness Sales & Patient Care Concierge

Penrose Physical Therapy; Lacey (WA); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Employee discounts

Descripción de la vacante

Penrose Physical Therapy in Lacey, WA is seeking a wellness advocate and relationship builder to manage scheduling, verify insurance, and guide patients through our cash-pay wellness services and Premium Recovery Plan. You’ll be the first and last voice patients hear, setting a warm tone for every interaction.

This front-line role combines hospitality with organized coordination and consultative sales, requiring 2+ years in a medical or service environment and the ability to educate clients on

Formación

• Background in sales, medical office coordination, or high-volume customer service.
• Comfort explaining out-of-pocket costs and holding your ground when questions arise.
• Ability to verify insurance benefits, understand authorizations, and communicate billing clearly across platforms.

Responsabilidades

• Be the face and voice of Penrose, welcoming patients warmly and building lasting relationships.
• Educate and guide patients through cash-pay wellness packages, regenerative therapy add-ons, and concierge fees.
• Own the schedule, fill gaps, manage waitlists, follow up on leads, and book enable consultations across EMR/CRM/Google apps.

Conocimientos

Sales background

Medical office coordination

Customer service

Descripción del empleo

Penrose Physical Therapy in Lacey, WA is seeking a wellness advocate and relationship builder to manage scheduling, verify insurance, and guide patients through our cash-pay wellness services and Premium Recovery Plan. You’ll be the first and last voice patients hear, setting a warm tone for every interaction.

This front-line role combines hospitality with organized coordination and consultative sales, requiring 2+ years in a medical or service environment and the ability to educate clients on