Wellness Sales Manager — Lead Team, Drive Memberships

Massage Envy; Town of Webster (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

Health insurance (employer-paid)

401(k) matching

Paid time off

Referral bonus program

Flexible schedule

In-depth product and service training

Job summary

Massage Envy Webster, located at 900 Holt Rd, Webster, NY 14580, seeks a proactive Sales Manager to lead a team of Wellness Consultants. You will drive memberships, promote retail sales, coach and develop staff, manage inventory, and ensure compliance with laws while delivering an exceptional client experience.

You will build a strong workplace culture, close sales, execute incentive programs, and collaborate with management to achieve ambitious territory goals.

Qualifications

• Have management and sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Are natural leaders who can motivate, coach and support a team.
• Superior sales closing skills.
• Develop, implement and track incentive programs.
• Ideal candidate will be sales driven and have the ability to close the sale.

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, overseeing inventory, ensuring compliance with all laws.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
• Develop positive relationships and build confidence with employees, members, and guests.
• Improve the sales systems, processes, and policies in support of the organization’s mission.
• Manage and increase the effectiveness and efficiency of Wellness Consultants.
• Play an active role to obtain sales operational excellence.
• Engage in the hiring process and disciplinary actions as necessary.
• Grow the location’s Skin Care business through hiring, training, and coaching.
• Coach Wellness Consultants and review sales performance regularly.
• Report to work/meetings consistently and on time; complete tasks correctly and on time.
• Maintain confidentiality; listen to others; keep emotions under control.
• Contribute to building a positive team spirit; seek help when needed.
• Able to deal with frequent change, delays, or unexpected events.
• Speak clearly and persuasively in meetings; respond well to questions.
• Treat people with respect; uphold organizational values.
• Apply feedback to improve performance; continuously build knowledge and skills.
• Responsible for inventory of all supplies, equipment, and retail product.
• Conduct staff meetings and present issues at location meetings as requested.
• Know crisis management procedures and media protocols.
• One-on-ones with teams to review performance and incentives.
• Perform all other duties as assigned.

Skills

Sales leadership

Team leadership

Customer relationship mgmt

Closing skills

Incentive programs

Goal oriented

Communication skills

Job description

Massage Envy Webster, located at 900 Holt Rd, Webster, NY 14580, seeks a proactive Sales Manager to lead a team of Wellness Consultants. You will drive memberships, promote retail sales, coach and develop staff, manage inventory, and ensure compliance with laws while delivering an exceptional client experience.

You will build a strong workplace culture, close sales, execute incentive programs, and collaborate with management to achieve ambitious territory goals.