Wellness Spa Sales & Guest Experience Pro

Massage Envy; East Providence (RI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

40% discount on retail

1 monthly massage or facial

50% off additional services

Vacation time after 1 year

Healthtrax membership

Sick time after 90 days

Uniform provided

Employee referral bonus

Flexible schedule

In-depth product and service training

Job summary

Massage Envy East Providence is seeking friendly team members to provide outstanding customer service and help clients feel valued. You will educate clients on Total Body Care, book services, promote the Wellness Program, and assist with retail purchases.

The role supports clinic flow by greeting clients, answering calls and emails, and scheduling appointments in a fast-paced retail environment. We value strong people skills, a positive attitude, and a willingness to learn about massage and

Qualifications

• Have a high school diploma or equivalent and previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services and booking future appointments.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, and responding to emails.
• Help grow and retain a client base through in-person and phone/email outreach.

Skills

People skills

Math skills

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Massage Envy East Providence is seeking friendly team members to provide outstanding customer service and help clients feel valued. You will educate clients on Total Body Care, book services, promote the Wellness Program, and assist with retail purchases.

The role supports clinic flow by greeting clients, answering calls and emails, and scheduling appointments in a fast-paced retail environment. We value strong people skills, a positive attitude, and a willingness to learn about massage and