Wellness Sales & Front Desk Specialist

Massage Envy South OC; Lake Forest (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Free massage and skincare services

Free prestige skincare products

Free employee membership

Healthcare benefits

Flexible schedules

Bonus programs for membership sales

Paid sick leave

Referral bonuses

Job summary

Massage Envy South OC is hiring for positions focused on delivering exceptional customer service and wellness experiences in a team-driven environment. The role emphasizes helping clients choose services, scheduling appointments, and upselling skincare and massage options.

Ideal candidates are enthusiastic, people-oriented, and committed to ongoing growth. The position offers flexible schedules and training with opportunities across Massage Envy clinics in the Lake Forest area.

Qualifications

• LOVE customer service and putting smiles on people’s faces.
• Extroverted and a PEOPLE PERSON with strong interaction skills.
• Value health and wellness and thrive in a team environment with a positive work culture and work-life balance.

Responsibilities

• Over the phone and in-person customer service interactions.
• Presenting and SELLING the wellness program with a 30% sales closing.
• Scheduling appointments and upselling enhancements and retail products.
• Manage inventory processes.
• Building empathetic relationships with clients and co-workers.
• Accepting constructive feedback to promote growth.
• Demonstrating knowledge of current service offerings and promotions.
• Assist in maintaining a clean and sanitary work environment.

Skills

Customer service

People person

Team player

Positive attitude

Sales

Upselling

Communication

Time management

Job description

Massage Envy South OC is hiring for positions focused on delivering exceptional customer service and wellness experiences in a team-driven environment. The role emphasizes helping clients choose services, scheduling appointments, and upselling skincare and massage options.

Ideal candidates are enthusiastic, people-oriented, and committed to ongoing growth. The position offers flexible schedules and training with opportunities across Massage Envy clinics in the Lake Forest area.