Wellness Sales & Customer Experience Specialist

Massage Envy; Sheridan (CO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Employer-paid healthcare

Paid time off

Employee Assistance Program

Training

Discounts on products

Job summary

Massage Envy Englewood is hiring for full- and part-time positions. The role focuses on delivering exceptional customer service, educating clients on Total Body Care, and booking services while promoting the Wellness Program and related products.

Employees receive employer-paid health care for full-time staff, paid time off, an Employee Assistance Program, product training, and discounts on products. Join a caring wellness team.

Qualifications

• Have previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Customer service

Sales experience

Numerical skills

Interpersonal skills

Tools

POS system

Spreadsheet skills

Job description

Massage Envy Englewood is hiring for full- and part-time positions. The role focuses on delivering exceptional customer service, educating clients on Total Body Care, and booking services while promoting the Wellness Program and related products.

Employees receive employer-paid health care for full-time staff, paid time off, an Employee Assistance Program, product training, and discounts on products. Join a caring wellness team.