Wellness Sales & Guest Experience Specialist

Massage Envy; Overland Park (KS); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employer-paid healthcare (medical, den

Flexible schedule

Paid time off (full-time)

Referral program

Employee Assistance Program

Free massage monthly

Product discounts

Job summary

Massage Envy North Overland Park is seeking team members to deliver exceptional customer service and promote Total Body Care. You will schedule services, educate clients on offerings, and help expand our wellness program while building lasting relationships with guests.

Role supports both full-time and part-time schedules; competitive pay is paired with tips, bonuses, and commissions, plus benefits and a path for growth.

Qualifications

• Have previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Retail experience

Sales experience

Math skills

Computer skills

People skills

Knowledge of massage and skincare

Job description

Massage Envy North Overland Park is seeking team members to deliver exceptional customer service and promote Total Body Care. You will schedule services, educate clients on offerings, and help expand our wellness program while building lasting relationships with guests.

Role supports both full-time and part-time schedules; competitive pay is paired with tips, bonuses, and commissions, plus benefits and a path for growth.