Wellness Retreat Ops & Guest Experience Lead

Heights Wellness Retreat; Holly Springs (NC); On-site; USD 30,307 - 46,838; Part time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Training

PTO

Parental Leave

Growth Opportunities

Flexible Schedules

Employee Discounts

Advancement Opportunities

Complementary Touchless Therapy

Job summary

Heights Wellness Retreats in North Carolina is seeking a proactive, part-time Assistant General Manager to support daily operations, drive guest excellence, and grow with our first franchise location.

You’ll report to the General Manager, lead a small team, assist with membership sales, training, and front desk coaching, and help ensure a five-star experience consistent with our brand promise.

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of one year of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the General Manager on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.

Skills

Guest communication

Leadership experience

Membership sales

Zenoti

Tools

Zenoti

Job description

Heights Wellness Retreats in North Carolina is seeking a proactive, part-time Assistant General Manager to support daily operations, drive guest excellence, and grow with our first franchise location.

You’ll report to the General Manager, lead a small team, assist with membership sales, training, and front desk coaching, and help ensure a five-star experience consistent with our brand promise.