Assistant General Manager

Heights Wellness Retreat; Holly Springs (NC); On-site; USD 30,307 - 46,838; Part time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Training

PTO

Parental Leave

Growth Opportunities

Flexible Schedules

Employee Discounts

Advancement Opportunities

Complementary Touchless Therapy

Job summary

Heights Wellness Retreats in North Carolina is seeking a proactive, part-time Assistant General Manager to support daily operations, drive guest excellence, and grow with our first franchise location.

You’ll report to the General Manager, lead a small team, assist with membership sales, training, and front desk coaching, and help ensure a five-star experience consistent with our brand promise.

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of one year of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the General Manager on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.

Skills

Guest communication

Leadership experience

Membership sales

Zenoti

Tools

Zenoti

Job description

At Heights Wellness Retreats, we believe that wellness is not a luxury-it's a lifestyle. We also believe wellness starts from within—and that includes our team. We’re the only wellness destination that combines premium massage and skincare therapy with Medical Grade touchless therapies UNDER ONE ROOF!

We're seeking a proactive, passionate, and detail-driven part-time Assistant General Manager to support the daily operations of our retreat. In this role, you’ll report to the General Manager and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise. You'll find a supportive, inspiring environment to grow your career and impact others. This is our first of many locations, career growth is a great possibility with us!

Why You’ll Love It Here:

• Serene and Tranquil Areas
• Best-in-the-industry vibroacoustic heated and hydraulic massage tables
• Luxurious linens and high-quality products provided
• Innovated therapies - Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more

Company Perks

• Complementary Touchless Therapy Membership
• Flexible Schedules
• Professional and Safe Environment
• Paid Training
• Competitive Pay includes tips, commission, and bonus opportunities
• Growth Opportunities
• Health Insurance
• 401(k ) matching
• Employee Discounts
• Opportunities for advancement
• PTO
• Parental Leave
• Large Employee Retreat with its own outdoor space

Schedule/Expected work hours

• 6-8-hour shifts
• Must be able to work varied shifts to include evenings, weekends, and holidays.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the General Manager on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of one year of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication

Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success

Each Heights Wellness Retreat location is independently owned and operated by franchisees of Elevated Brands Franchising ("EBF"). Franchisees are the sole employers in their Heights Wellness Retreat location, and franchisees are not acting as an agent of EBF or its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated Heights Wellness Retreat location which may vary from location to location.