Wellness Retreat Assistant GM | Guest Experience & Ops Lead

Massage Heights North Thornton; Holly Springs (NC); On-site; USD 24,796 - 44,083; Part time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Training

PTO

Parental Leave

Flexible Schedules

Growth Opportunities

Bonus opportunities

Employee Discounts

Opportunities for advancement

Job summary

Heights Wellness Retreats in the United States is seeking a part-time Assistant General Manager to support daily operations and guest experience. You will report to the General Manager and help ensure operational excellence, team development, and high-quality service at this growing wellness destination.

You will oversee membership strategy, lead a small team, and ensure a seamless front desk experience while promoting massage and skincare therapies across a premium, touchless wellness

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of one year of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the General Manager on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.

Skills

Membership sales

Leadership

Guest communication

Tools

Zenoti

Job description

Heights Wellness Retreats in the United States is seeking a part-time Assistant General Manager to support daily operations and guest experience. You will report to the General Manager and help ensure operational excellence, team development, and high-quality service at this growing wellness destination.

You will oversee membership strategy, lead a small team, and ensure a seamless front desk experience while promoting massage and skincare therapies across a premium, touchless wellness