Wellness Retreat Director: Lead Transformational Journeys

Heights Wellness - Baybrook/Friendswood; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Personal and Career Development

Comprehensive Leadership Training

Beautiful Retreats

Employee Discounts

Digital Work Environment

Competitive salary and bonus

Marquee benefits

Job summary

Heights Wellness Retreat seeks a visionary Retreat Director to lead our team and elevate every guest's journey. You will guide day-to-day operations, mentor therapists and staff, recruit top talent, and ensure excellence across touchpoints with a guest-centric culture.

Responsibilities include training and development, strategic retention, scheduling, and KPI-driven improvements to guest satisfaction. You will champions the Cloud 9 experience and collaborate across departments to deliver

Qualifications

• Proven leadership and mentoring of therapists, consultants and staff.
• Strategic thinking with focus on operational excellence.
• Experience recruiting, training and retaining service talent.
• Strong communication and organizational skills.
• Ability to analyze KPIs and guest feedback for improvement.

Responsibilities

• Guide day-to-day retreat operations to ensure excellence.
• Lead, mentor and empower a high-performing team.
• Maintain adherence to Heights' standards and culture.
• Recruit and train team members aligned with mission.
• Lead training and development for all retreat members.
• Implement retention strategies and performance recognition.
• Manage scheduling, performance and guest relations.
• Innovate guest journeys and wellness experiences.
• Coordinate cross-department communication for personalized guest journeys.
• Monitor KPIs and guest feedback to optimize performance.

Skills

Leadership

Team mentoring

Operational management

Recruitment

Staff training

Guest relations

Sales & marketing

KPI analysis

Job description

Heights Wellness Retreat seeks a visionary Retreat Director to lead our team and elevate every guest's journey. You will guide day-to-day operations, mentor therapists and staff, recruit top talent, and ensure excellence across touchpoints with a guest-centric culture.

Responsibilities include training and development, strategic retention, scheduling, and KPI-driven improvements to guest satisfaction. You will champions the Cloud 9 experience and collaborate across departments to deliver