Assistant Retreat Director

Heights Wellness - Baybrook/Friendswood; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Personal and Career Development

Comprehensive Leadership Training

Beautiful Retreats

Employee Discounts

Digital Work Environment

Competitive salary and bonus

Marquee benefits

Job summary

Heights Wellness Retreat seeks a visionary Retreat Director to lead our team and elevate every guest's journey. You will guide day-to-day operations, mentor therapists and staff, recruit top talent, and ensure excellence across touchpoints with a guest-centric culture.

Responsibilities include training and development, strategic retention, scheduling, and KPI-driven improvements to guest satisfaction. You will champions the Cloud 9 experience and collaborate across departments to deliver

Qualifications

• Proven leadership and mentoring of therapists, consultants and staff.
• Strategic thinking with focus on operational excellence.
• Experience recruiting, training and retaining service talent.
• Strong communication and organizational skills.
• Ability to analyze KPIs and guest feedback for improvement.

Responsibilities

• Guide day-to-day retreat operations to ensure excellence.
• Lead, mentor and empower a high-performing team.
• Maintain adherence to Heights' standards and culture.
• Recruit and train team members aligned with mission.
• Lead training and development for all retreat members.
• Implement retention strategies and performance recognition.
• Manage scheduling, performance and guest relations.
• Innovate guest journeys and wellness experiences.
• Coordinate cross-department communication for personalized guest journeys.
• Monitor KPIs and guest feedback to optimize performance.

Skills

Leadership

Team mentoring

Operational management

Recruitment

Staff training

Guest relations

Sales & marketing

KPI analysis

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off

Welcome to Your Next Chapter of Purpose.

At Heights Wellness Retreat, we believe that every person is an unstoppable force in their own life- and wellness is the catalyst that makes that transformation possible. We're not just a retreat; we're a sanctuary where physical, emotional, mental, and spiritual well-being intersect. Our Cloud 9 Experience is more than a promise- it's a way of life. And now, we're searching for a visionary Retreat Director to lead our team and elevate every guest's journey.

Why You’ll Love It Here:

• Serene and Tranquil Areas
• Best-in-the-industry heated and hydraulic massage tables
• Luxurious linens and high-quality products provided
• Innovated therapies - Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and Red Light Therapy

Company Perks

• Personal and Career Development
• Comprehensive Leadership Training
• Beautiful Retreats
• Employee Discounts
• Digital Work Environment
• Competitive salary and bonus opportunities

Schedule / Expected Work Hours:

Must be able to work varied hours, including weekends, evenings, holidays, etc.

Responsibilities

• Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint
• Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff, creating a supportive and rejuvenating internal culture.
• Deliver operational excellence by ensuring consistent adherence to Height's standards.
• Proactively recruit exceptional team members who align with our mission and culture.
• Lead all training and development for all retreat members.
• Implement strategic retention practices, including regular check-ins, growth plans, and performance recognition.
• Manage scheduling, performance, and guest relations with a focus on exceptional service and measurable wellness results.
• Champion the Cloud 9 experience by continuously innovating guest journeys through elevated touchpoints and wellness enhancements.
• Maintain seamless communication across departments to ensure every guest’s journey is personalized, purposeful, and unforgettable.
• Monitor KPIs, guest feedback, and operational data to optimize performance and guest satisfaction.
• Model excellence by setting the tone with gracious hospitality, intentional communication, and excellence in every interaction with guests and team members.
• Plan, prepare, and execute events to promote Heights Wellness in your area.
• Conduct the necessary marketing activities to drive leads.

Qualifications

• Lead and mentor therapists, consultants, and support staff, fostering a positive work culture.
• Ensure operational excellence and adherence to Heights' standards in daily retreat operations.
• Recruit and train team members, aligning with the retreat's mission and culture.
• Familiarity with a branded or franchise environment is preferred.
• Implement retention strategies, including growth plans and performance recognition.
• Manage scheduling, performance, and guest relations, focusing on exceptional service.
• Innovate guest journeys and enhance wellness experiences.
• Proven success in recruiting and retaining service talent through strong leadership, organizational, and communication skills.
• Monitor KPIs and guest feedback to optimize performance and satisfaction.
• Develop sales contests and monitor metrics to help retreat meet sales goals.
• Conduct local marketing activities to drive leads and promote Heights Wellness.

Company Overview

At Heights Wellness Retreat, we believe wellness starts from within- and that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys but our team members' personal and professional growth. When you join Heights Wellness Retreat, you're not just starting a job- you're joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.

Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success