Wellness Operations Lead: Growth & Guest Experience

Massage Heights - KC-Ward Parkway

Kansas City (MO)

On-site

USD 42,000 - 64,000

Full time

6 days ago

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Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Massage Heights/ Heights Wellness is seeking an Assistant Wellness Director to join our Kansas City Retreat. You’ll partner with the Retreat Director to oversee daily operations, develop a high‑performing team, and drive guest satisfaction in a fast‑paced spa environment.

We offer a flexible set of benefits, a clear path for advancement, and opportunities to lead with heart while growing professionally within a franchise model.

Qualifications

At least 1 year of sales or retail management experience.
Strong leadership, communication, and organizational skills.
Experience coaching, training, and navigating conflict.

Responsibilities

Partner with the Retreat Director to oversee daily operations, revenue goals, and inventory.
Recruit, hire, train, and develop a high-performing team.
Lead front desk training with coaching, role-playing, and membership-focused sales support.
Build schedules that keep the Retreat humming.
Set and achieve team and individual goals.
Create a culture where exceptional guest service is the standard.
Strengthen guest loyalty by delivering a 5 Star experience every time.

Skills

Sales management

Leadership

Team training

Customer service

Operations

Communication

Tools

Zenoti

Job description

We offer a flexible set of benefits, a clear path for advancement, and opportunities to lead with heart while growing professionally within a franchise model.

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